Customer Service Operations Manager

Wendy Hernandez

415-***-**** - ****************@*****.*** « San Francisco, CA

RELEVANT SKILLS

- Effective Communicator - Problem Solving - Spanish: Advanced

- Customer Service - Database Management - Time Management

- Facilitative Leadership - Critical Thinking - Google Suite

- Safety and Compliance - Attention to Detail - Microsoft Office

WORK EXPERIENCE

Amazon, South San Francisco, CA November 2021 — December 2022

Operations Manager

- Hired employees with the goal to improve the overall productivity of operations

- Conducted training for on boarding carriers, providing them with efficient strategies to ensure

complete deliveries in a timely manner

- Planned and adjusted optimal routes based on traffic and weather conditions

- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs

Amazon, South San Francisco, CA February 2019 — November 2021

Lead Driver

- Delivered 300-350 packages daily in excellent conditions

- Achieved consistent safety targets by adjusting driving to different road and traffic conditions,

balancing loads and avoiding dangerous driving actions

- Completed routes in the allotted time while maintaining a clean safety record with no accidents

- Maintained stamina during long periods of jogging, walking, lifting 50 lbs driving while remaining

focused and vigilant

- Checked in with dispatch service band updated with current location

The Real Real, Brisbane, CA April 2018 — February 2019

Fulfillment Associate

- Managed 200-250 packages daily returns and handled daily communication with the consignor

- Performed production duties such as manual lifting, packaging, taping, labeling and sorting

- Consistently maintained picking/packing speeds in the 95th percentile

- Handle inventory with care and attention to detail

OTHER EXPERIENCE

Literacy for Environmental Justice, San Francisco, CA January 2016 — March 2018

- Engaged local residents in the process of growing plants, restoring local habitats and preserving the

unique biodiversity of Southeast San Francisco

- Help promote health, environmental stewardship, and community development in Bayview Hunters

Point

EDUCATION

Skyline Community College, San Bruno, CA

- General Education

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