NESTOR ARCE HIDALGO

ady1r3@r.postjobfree.com 831-***-**** Salinas, CA 93905

Summary

Creative IT Engineer practiced finding novel solutions to diverse technical problems. Comfortable maintaining and repairing wide-ranging systems. Skilled at both initial design planning and legacy asset maintenance. Expert at complete IT lifecycle concerns on a small or large scale. Ten years of experience in project management, scripting, and Remote Desktop Services. Understanding applications, networks, systems, security, and operational policy dependencies.

Skills

Server analysis

Technical troubleshooting

Web design knowledge

Design support

Software configuration

Windows Server

Server/network configuration

Citrix

Vendor/partner relationships

Backup testing

VMware

Experience

Bay Area Community Health San Jose, CA

IT Engineer

09/2010 - 05/2021

Designed network configurations incorporate hardware from multiple providers, harmonizing and securing multi-vendor frameworks during installation and beyond.

Prepared at-home remote access systems based on Company's solutions, onboarding new users and supporting existing remote workers.

Collected data on end-user problems for integration into the Known Error Database (KEDB), designating for inclusion in future remedial patches.

Integrated IT automation capabilities maintenance tasks, reducing demand for human intervention.

Supported virtual computing environments, provisioning and maintaining 400+ virtual machines across four hardware installations.

Performed troubleshooting duties and provided server management expertise via remote and in-person interactions.

Offered technical assistance to clients to facilitate seamless installations and updates.

Identified and defined hardware and software faults for stakeholders, recommending appropriate remediation or replacement work orders.

Provided on-site support for Windows customers, specializing in core applications ECW and EPIC (Electronic Medical Records)

Supported virtual computing environments, provisioning and maintaining 400+ virtual machines across nine hardware installations.

Provided exemplary helpdesk service and support to assist customers.

Handled troubleshooting tasks for Local Area Networks, Wide Area Networks, and voice systems to reduce network connectivity problems.

Built and oversaw network infrastructure comprised of various virtual products.

Provided status updates to keep upper management informed and to reach goals.

Scheduled and coordinated software updates and hardware replacements.

Completed scheduled services and installations, preventative maintenance, and calibration.

Assisted with the implementation and management of quality assurance efforts.

Coded automated configuration scripting with platforms such as Windows and PowerShell, shortening turnaround times by 50%.

Education and Training

UNAM Mexico City

Bachelor of Science in Mathematics

06/1977

Completed MCSE Certification in Windows and Novell