Quality Control Customer Service

GEORGE S TEVENS AKOTO DARKO

Address: C/o Mr. George Akoto

P.O. Box 2674

Bank of Ghana.

Mobile: 055*******

Email: ************@*******.***

Date of birth: 27th June, 1984.

CAREER OBJECTIVE

To utilize my proven history of solving complicated problems through innovated designs and excellent interpersonal skills to achieve corporate goals and clients satisfaction.

KEY COMPETENCE

Excellent interpersonal and communication skills via actively listening and

probing questions.

Resolves in-depth queries in a methodical manner to find appropriate solutions, efficiencies and high level of quality.

Enjoys sharing knowledge and encouraging development.

Ability to relate and lead people from various backgrounds

Good team player.

Implementation of quality plans and procedures.

EDUCATION AND TRAINING

1. WISCONSIN INTERNATIONAL UNIVERSITY

Bachelor of Arts - Business Studies 2012 up to date

2. INTERCOM PROGRAMMING AND MANUFACTURING COMPANY LTD. (IPMC)

May 2009 - May 2010.

Diploma in Hardware & Networking Engineering - Certificated Awarded

Some courses Undertaken:

Installing, configuring and administering Microsoft windows XP professional.

Managing and maintaining Microsoft windows 2003 server environment.

Implementing, managing and maintaining Microsoft window-server 2003 network infrastructure: network services.

Planning and maintaining Microsoft windows 2003 network infrastructure.

Planning, implementing and maintaining Microsoft windows 2003 active directory infrastructure.

Designing security for Microsoft networks.

Deploying and maintaining Microsoft internet security and acceleration (ISA) Server 2004.

3. AVIATION COMPETENCE AND EDUCATION February (2010- March 2010).

Shell Aviation Operational & Technical Training - Certificate Awarded

Courses undertaken:

BOI HSSE.

B01.1 Manual Handling.

B02 Product Knowledge.

B03 Static Electricity.

B04 Quality Control.

B05 Filtration.

B06 Tank Farm Operation.

CO2 Product Receipt.

CO3 Hydrant Operation.

4. OSU PRESBYTARIAN SENIOR HIGH SCHOOL.OSU-ACCRA (October 99-August 02)

BUSINESS STUDIES

Senior Secondary School Certificate Examination -Certificate Awarded Some courses undertaken:

English.

Business Mathematics and Costing.

Principles of Accounting.

Economics.

Business Management.

WORK HISTORY

1. GROUP FIVE STRUCTURED INGENUITY 5th July 2013 up to 29th May, 2014

Position: Mechanic on the Kibali Gold Project at Congo D.R.C

Responsibilities:

Uncovers defects in products and nonconformity of specifications and have them corrected in other to produce defect free products.

Tests final product against the required quality standards.

2. SHELL AVIATION (Joint user hydrant installation) June 2006 - June 2013

Position: Quality Control Officer

Responsibilities:

Uncovers defects in products and nonconformity of specifications and have them corrected in other to produce defect free products.

Tests final product against the required quality standards.

Collate quality control reports and compile certification packages.

Maintains all original operating and/ instructions manual relate to project

Ensures that all quality related activities are performed in accordance with company's procedures and general technical requirements.

3. AFFORDABILITY INVESTMENT ENTERPRISE June 2002 to July 2003

Position: Sales Officer

Responsibilities:

Handled sales tracking and reporting, inventory and employee payroll.

Worked directly with vendors to confirm and verify goods.

Personally managed merchandise selections and presentation and store operation.

Ensured excellence in customer service and resolved all problems at the store level.

Worked with store managers to ensure merchandise changes aligned with sales patterns.

OTHER CERTIFICATE

Microsoft Certificate of Achievement

Certificate of Participation (Springboard 2010 Roadshow)

SEMINAR ATTENDED

Springboard 2010 Roadshow. Trade fair-Accra.

HOBBIES

Jogging, playing basket ball and watching moves.

COMPUTER CAPABILITIES

Hardware support skills

Software support skills

Networking Essential Plus

REFEREES

Mr. Michael Kyeremanteng

Shell Ghana Limited

Accra

Mobile: 024*-******

Mr. Kwame Osei

Affordability Investment Enteprise

Mobile: 024*-******

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