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Customer Service Data Entry

Location:
Hillsboro, OR
Salary:
$75000
Posted:
August 19, 2023

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Resume:

M. Christopher Denison

**** ** ********** **

Hillsboro, OR 97124

503-***-****

Summary of Qualifications

Management, Training, and Mentoring of Fleet and Warehouse personnel

Warehouse Optimization, Load Planning, Dispatching, Scheduling

Customer Service and Problem Resolution

DOT / FMSCA / OSHA Compliance

Developed written and spoken communication skills.

Professional Experience

DHL Global Logistics Hillsboro, OR 2022- Present

OR/CA LSS Traffic Supervisor

My team provides logistic support for the Intel campuses in the Western United States. In my role I provide leadership and coaching to the DGF team as we provide a wide range of logistics services to our primary customer. My responsibilities include overseeing customer support, logistics planning, data entry, shipment tracking, and peripheral logistical support for other Intel business partners.

I am responsible for auditing of shipments to ensure that export documentation is being processed in a timely fashion to ensure that customs declaration requirements are being met and ensuring federal and international compliance. Other responsibilities include the monitoring of dock audits at the Folsom, Santa Clara, and Hawthorne Farm campuses and ensuring the timely processing of shipment paperwork to those docks for export.

Cascades Tissue Group St Helens, OR 2019- 2022

Logistics Supervisor

As Logistics Supervisor for Cascades my responsibilities included the supervision of 9 union employees and 100,000 sq ft of warehouse space. This included but was not limited to interviewing, hiring, training, supervision, and mentoring of the employees on the human side. On the facility side I was responsible for space planning, maintenance, upkeep, inventory, setup and scheduling of outbound loads, and involvement in carrier negotiations. I worked with the mill production team to ensure that planning, production, storage, and shipping flows smoothly. In my time with Cascades I increased the efficiency of the shipping/warehouse department by 30% thru improved warehouse configuration and inventory procedures. Savings were achieved by revising work schedules, eliminating unnecessary shifts, and increased training of the operators on the SAP tablets and software. Overall inventory accuracy improved to 100%.

My department became the corporate “test center” for new warehouse tracking and shipping practices in the company.

RUAN Transportation Canby, OR 2009 – 2018

Transportation Supervisor

As Transportation Supervisor for RUAN Transportation my primary responsibility is the day to day dispatch and management of the fleet of 38 + Union drivers. This includes interviewing, hiring, training, supervising, and mentoring. My accountabilities include ensuring that the fleet and terminal remain in compliance with all federal, State, Local, and company regulations at all times. With the Manager I conduct quarterly training, evaluations, and Corrective action for the terminal. I work closely with our primary customers Production and Customer Service departments to ensure that we are providing the best possible service in the time frames that they require while also ensuring cost effectiveness and profitability for RUAN.I prioritize deliveries, schedule appointments, and maintain the flow of information between shippers, drivers, and receivers. I work closely with the Manager to monitor terminal budget, fuel usage, and maintenance costs.

Portland Container Repair Portland, OR 2005 – 2008

Lead Local Dispatcher / Planner

As Lead Dispatcher for Portland Container Repair I was responsible for the daily dispatch of 30+ owner-operators in and out of 4 Western Ocean Ports. This involved extensive planning and communication with Customers, Brokers, Terminals, Drivers, and other dispatchers, negotiating dates, times, fees, and claims. I had 2 dispatchers and 2 assistants under my supervision. During my employment I assisted the management set up and utilize customized computer software specific to each of the several Dispatch department of the company.

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Education

Scappoose High School - Graduated

Industrial Lift Truck Certification

Daily usage of SAP and AS400 software



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