Customer Service Representative

UP

UNIQUE PARTNER

*******.**********@*****.*** 323-***-**** Houston, TX 77063

Enthusiastic Leasing Consultant with comprehensive experience and in-depth understanding of fair housing laws. Processes rental applications and obtains required documents to schedule move-ins and prepare lease files. Utilizes successful sales techniques to present available properties to prospective residents. Relationship Building

Property Marketing

Exceptional Customer Service

Strong Sense of Banking Ethics

Honest and Dependable

Check Cashing

Sales Techniques

Creative Problem-Solving

Sales and Marketing Aptitude

De-escalation Techniques

Multitasking and Prioritization

Calm and Professional Under Pressure

Responding to Difficult Customers

CRM Software

Verbal and Written Communication

Data Entry

Efficient and Detail-Oriented

Building Customer Trust and Loyalty

Problem-Solving Abilities

Technologically Savvy

High-Energy Attitude

Microsoft Office Expertise

Clerical Support

Safe and Vault Operation

Excellent Communication Skills

Cash Handling

Honest and Ethical

Reliable and Responsible

Lincoln Property Management Houston,

TX

Leasing & Marketing Professional

12/2021 - 09/2022

Conducted informative and personalized tours, resulting in new leases. Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues. Tracked leads using CRM software and followed up with interested parties.

Contacted and followed up with tenants on renewal notices. Conducted background checks on applicants.

Maintained accurate records of correspondence with and from tenants. Escalated critical issues to property manager to deliver immediate resolution.

Used conflict resolution skills to quickly resolve issues among residents. Agero inc Houston, TX

Customer Service Representative

06/2021 - 12/2021

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Demonstrated excellent communication skills in resolving product and consumer complaints.

Assisted customers with making payments or establishing payment plans to bring accounts current.

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions. Summary

Skills

Experience

Communicated with individuals within inbound call center setting to complete dispatch support for roadside assistance calls. Avenue 5 Residential Los Angeles, CA

Concierge

01/2020 - 04/2020

Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.

Directed incoming calls and messages to appropriate staff or residents. Handled mail and package deliveries, keeping items secure. Entered work orders for housekeeping, pest control and maintenance issues.

Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.

Pelican Executive Suites Los Angeles, CA

Onsite Supervisor

05/2019 - 01/2020

Arranged special accommodations for guests to enhance visitor experiences.

Retained knowledge of local events to offer recommendations and personal services.

Handled mail and package deliveries, keeping items secure. Built and maintained productive relationships with employees. Arranged for tours and expeditions, setting accommodations, transportation, equipment and medical personnel availability. Maintained guest privacy and building reputation by keeping information confidential.

Continental Currency Services Los

Angeles, CA

Cash Handling Specialist

03/2017 - 04/2019

Trained employees on cash drawer operation.

Issued and redeemed money orders, cashier checks, and traveler's checks Served large number of customers during high volume shifts and remained composed and professional in stressful situations. Built and maintained client relationships through quality, personalized interactions.

Delivered exceptional service to customers in person or over telephone. Entered customer transactions into computers to record transactions and issue computer-generated receipts.

Handled cash transactions, balanced cash drawers, and performed loan payments

Performed currency transaction reports for foreign currency. Maintained filing systems and other daily administrative and clerical support tasks to facilitate loans, deposits and account services. Target Culver City, CA

Lead Cashier

08/2015 - 03/2017

Answered customer questions and provided store information. Inventoried stock and placed new orders to maintain supplies for expected demand.

Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff. Developed training and mentoring procedures to keep team member performance strong and optimized for store needs.

Scanned, priced and bagged customer groceries quickly to keep lines moving.

Processed payments promptly for customers to exceed productivity standards.

Helped with purchases and signed customers up for rewards program. Trained new team members in cash register operation, stock procedures and customer services.

Santa Monica College Santa Monica, CA

Associates Degree

Dean's List 2015

Education and Training

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