JOSEPHINE RYAN

*** ****** **. ****** ** N*B *R* 519-***-**** ady1pe@r.postjobfree.com

CORE COMPETENCIES

First Aid and CPR level C Certified St. John’s

Import and Export Entry Training Customs Entry

IMS 100 Certified Incident Management Systems

Smart Serve Certified Responsible Service Training

SMS Training Safety Management Awareness Training

Experience working with Data Entry, Emergency, and Dispatch Software

Joint Health and Safety Committee Member Fanshawe College Elgin Motor Freight

EDUCATION

Emergency Telecommunications

Fanshawe College London Ontario

Graduated and Obtained Certification April, 2019

Hospitality Management

Fanshawe College London Ontario

Graduated and Obtained Degree April, 2018

PROFESSIONAL EXPERIENCE

Catalys Lubricant Full Time London ON

Dispatch Operations Coordinator (Ontario Wide)

Oversee and coordinator operational logistics in an effective manner.

Act as a substitute for employee holidays and take on dispatch responsibilities.

Assist with employee development plans and supply tools to maintain progress.

Conduct interviews; yearly reviews, manage payroll and all other employee administration.

Attend meetings and customer events to improve overall operations based on customer needs.

Maintain and create reports, update procedures and track company Key Performance Indicators (KPI’s).

Elgin Motor Freight Full Time London ON

Logistics Coordinator and Driver Manager 2021-2023

Monitor driver performance, miles and all other job requirements.

Maintain fair and equitable distribution of work, payroll, miles etc.

Develop delivery routes and maintain contact with drivers throughout the day.

Determine shipment needs shown in the EDI’s, obtain BOL’s and monitor PTA’s

Review productivity and coach drivers on how to maximize their earning potential/ incentives.

Act as a supporting role in driver retention initiatives, training development and act as a liaison.

Assist with the development of the required driver skills i.e.: Customs, Hazmat, Hours of Service, Policy, Regulations, Satellites, etc.

LHSC at Victoria Hospital Part Time London ON

Emergency Control Operator 2020 – 2021

Answer and redirect all internal and external communication functions.

Execute applicable emergency code procedures and notification systems.

Provide callers and emergency staff with Standard Operating Procedures (SOPs).

Complete and maintain administration of over 4,000 critical notification devices.

Coordinate internal and external conference communications upon code activations.

Fanshawe College Full Time London ON

Emergency Control Operator 2018 - 2020

Provide supervision and implement critical decision making in a state of emergency.

Obtain and input data into a computer-aided dispatch (CAD) system for radio dispatch purposes.

Perform control operations, provide pre-arrival instructions, and determine emergency responses.

Monitor and operate a radio console, CCTV surveillance, and multiple computer software systems.

Operate a multi-line telephone console system, and TTY system for the deaf and hearing- impaired.

FGL Sports Full Time London ON

Customer Care Specialist 2017- 2021

Identify stock levels and maintain inventory accuracy.

Preform Supervision and training of new staff members.

Merchandise store products and move items to designated locations.

Complete professional development courses on merchandise and procedures.

Respond to and handle customer inquiries, requests and concerns in a timely manner.

Abruzzi Restaurant Part Time London ON

Lead Hostess 2011- 2017

Wipe down, reset, and prepare tables for the following diners.

Supervise staff, monitor phone reservations, and confirm dining schedules.

Ensure all closing duties are complete and the restaurant is secured at the end of each shift.

Act as a first line of contact for guests, attend to their needs, and escort them to their tables.

Maple Hills Pro Shop Seasonal Full time Minett ON

Key Holder 2015 - 2016

Merchandise product, prepare sales, and assist with customer services.

Perform all opening and closing duties, including bookkeeping and payroll.

Assign Tee Times, approve, and confirm reservations for all recreational facilities.

Prepare all store documents, complete daily balance and secure facilities at the end of each shift.

Cleveland House Resort Seasonal Full Time Minett ON

Restaurant Supervisor 2015

Monitor and provide assistance/ guidance to all support staff.

Secure facilities, and return cash float to designated receiver.

Allocate and ensure that all servers are aware of sections and guest arrivals.

Assign and monitor all closing duties to ensure they are complete to company standards.

VOLUNTEER WORK

Fanshawe College 2020 United Way campaign Fundraiser 2020

London Airshow Dispatcher 2019

Fanshawe College Open House Student Advisor 2019

Law Enforcement Torch Run for Special Olympics Toll Collector 2019

Fanshawe College Hospitality Gala General Manager 2018

Lighthouse Baptist Church Nursery Worker 2008-2012

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