Carolyn Andrews

***** ******** **

Victorville, CA 92392

ady1ox@r.postjobfree.com

626-***-****

To obtain a position in service-related field, that would utilize my Leadership/Customer Relations experience and Interpersonal skills.

Authorized to work in the US for any employer

WORK EXPERIENCE:

LERETA LLC. Dec. 2015- May 2021

Sr. Tax Line Set Up/Tax Line Audit Analyst

•Problem solving skills, Ability to type 40 wpm, Ability to use 10 key by touch; 7k or above with 98% accuracy.

•Basic knowledge of Real Estate Tax Servicing.

•Effective communication skills, both written and verbal.

•Ability to work in a fast-paced environment.

•Ability to work under time constraints and meet high priority deadlines to ensure files are processed by expected completion date.

•Ability to exhibit professional telephone mannerism when speaking to LERETA’s mortgage lenders and taxing agency jurisdiction.

•Ability to demonstrate professionalism in representing LERETA LLC to internal and external customers.

•Assists with the training and monitoring of work for the new staff members to ensure department procedures are followed

•Procures tax data from tax agencies. Tax amount data procurement method consists of telephone, e-mail, and fax communication to taxing agency jurisdictions.

•Obtains tax information and accurately adjust tax line data as applicable.

•Identifies exceptions that may require escalation to the lender for review. Tax Line Set Up/Audit

•Analyzes Conversion Data and completes tax line information using business rules agreed upon by lender.

•Performs research and resolution for assigned audit exceptions by contacting the agency and reviewing website. Workflow Management

•Effectively monitors, reports, and communicates status of work assignments and statistics to supervision.

•Assists with preparation production/statistical reporting to lenders or internal management.

WNC FIRST - South Pasadena, CA - March 2013 to June 2013

Temp/Customer Service Representative

Responsibilities

Handle all data entry

Log incoming mail/faxes

Input new binders and policies

Process binder deletions

Process money and non-money endorsements

Process flat and pro-rated policy cancellations and reinstatements

Review and process flood zone determination (FZD) certificates

Temp/Data Analyst Apple One (LPS) - Pasadena, CA - December 2011 to August 2012

Responsibilities

Check to see if data is correct on deeds and mortgages after loans have closed

Database collect loan-level collateral attributes

Including product type detail

Zip code

ARM information

Document type, property value, occupancy type, property type, loan purpose and loan size

Accomplishments

Getting the job done in a timely manner, work overtime if needed

LPI Customer Service Rep. WNC - South Pasadena, CA - November 2009 to November 2011

Responsibilities

Lender placed insurance,

handling all aspects of data entry,

sort and log incoming mail/faxes input new binder and policies

process binder deletions,; process money and non-money endorsement

process flat and pro-rated policies

cancellations and reinstatements

Review and process flood zone determination (FZD) CERTIFICATES.

Accomplishments

Being a time player, making sure all work was completed by end of day. Worked overtime if needed.

MORTGAGE PROCESSOR

COMMUNITY MORTGAGE FUNDING, LLC - Pomona, CA - May 2007 to September 2009

3201 WEST TEMPLE SUITE 120

POMONA, CA 91768

Supr. Mirna Ochoa 909-***-**** X131

Owned by: Water & Power FCU, E-1 Financial FCU, SCE FCU, Financial-21 FCU & Farmers Insurance FCU.

MORTGAGE PROCESSOR

Receiving e-mails from all Credit Unions of customers that would like to Refi their mortgage loans.

1st Time buyers, assigning them to the different loan officers.

Keeping up with all referrals that come though out the office on a daily log.

Pulling Pipeline reports for the VP of company.

Ordering Escrow & Title documents.

Ordering all Appraisals on properties.

Follow up with Title companies on outstanding documents.

Follow up with Appraisers on outstanding orders.

Putting together Loan Serving packages after loans fund.

Relieving receptionist daily for 2 hours and when unavailable for the day work.

OUTSOURCE RESEARCH LEAD FIDELITY NATIONAL - Pasadena, CA - October 2004 to March 2007

Assist supervisor in the planning and directing the daily workflow in the unit.

Supervise team when supervisor is out or unavailable to handle duties

Working with lender on any problems that may come up on a daily base

Manage and control task so they may stay within compliance of the requirements of each Lender.

Work with irate customers on their accounts.

Work with all Property tax agencies. Third party agencies, monitoring delinquent property taxes and current

Taxes.

Encouraging and supporting suggestions for work improvements, applying company policies and serve as

A role model.

Assigning any work, date entry, 10 key by touch, special projects and working reports.

Taking all appropriate actions to resolve any problem task.

Proper telephone etiquette.

SR. OUTSOURCING SERVICES REP. II LANDAMERICA/ LERETA CORP - Irwindale, CA - October 2001 to October 2004

4910 RIVERGRADE RD.

IRWINDALE, CA 91706

Supr. Dionne McBride 626-***-****

SR. OUTSOURCING SERVICES REP. II

Assist the supervisor in the planning and directing the daily workflow in the unit.

Assist in gathering and recording of the daily statistics of the units. . . Assist in creating weekly and monthly

Statistical reports by customers. Review reporting tools for accuracy.

Manage and control tax related special projects, in accordance with the customer's requirements.

Ensure that all bills, correspondence, research, C-Service reports, delinquency and date-down reports

received by the branch are processed to meet or exceed LANDAMERCIA'S standards for quality, accuracy,

Timeliness and presentation.

Provide leadership to the department by effectively planning, controlling, and improving its work activities,

motivate and participate in cross training its personnel, encouraging and supporting employee suggestions for

Work improvements, applying company policies and serve as role model.

CUSTOMER SERVICE REP

Countrywide Home Loans Inc. / Balboa Life & Casualty - Rosemead, CA - March 1999 to October 2000

1515 WALNUT GROVE

ROSEMEAD, CA 91770

Supr. Monica Woods 626-***-****

CUSTOMER SERVICE REP.

Online customer service which my duties included answering call center phones, 10 key by touch, data entry,

Clerical duties, proper telephone etiquette, faxing and receiving faxes, tracking insurance for banks, calling

Insurance companies to pay homeowners insurance policies for clients canceling bank placed polices.

QUALIFICATIONS

A top performer with the tenacity and determination to give the highest quality of service. Possesses excellent

Preparation, planning communication and problem-solving skills. A quick learner with solid product knowledge.

Dedicated, loyal and very professional with a demonstrated ability to develop and nurture strong customer

Relationships.

SKILLS

Typing 45 wpm, 10 key by touch, PC skills, experience with Microsoft office products, Windows XP, Excel and

Power Point, Mortgagebot online system, Mortgage ware system and Blacknight, various printers and copy machines,

LSAMS system, ALLTEL system.

EDUCATION

Blair High School - Pasadena, CA

1979 to 1983

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