Roberto Yoshida

Administrative & Office Professional & Information Technology

Charlotte, NC 28211

ady1iy@r.postjobfree.com

+1-915-***-****

CompTIA A+ working on CCNA Certification.

Bilingual Administrative and IT Professional with more than ten years of experience in working with people, building relationships, and following administrative procedures. Comfortable in stressful situations and able to train others. Ability to adapt quickly to succeed and fulfill new company objectives. Proficient in English and Spanish. Team-oriented and able to set goals, plan, and organize to meet company deadlines.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Bilingual Dental Insurance and Treatment Coordinator/Administrative CONFIDENTIAL DENTAL PRACTICE - Charlotte, NC

January 2022 to Present

• Administrative

• IT problem solving hardware & software

• Claims audits and account audits

• Coordinated treatment and present treatment plans

• Inbound/outbound calls

• Take payments

• Schedule Patients for treatment

• File Claims and predeterminations

• Accounts receivable

• Accounts Payable

• Study insurance plans used most frequently with patients

• Document basic insurance information in the patient’s file for quick reference

• Process and submit insurance claims daily

• Monitor and follow-up on outstanding claims

• Record all financial discussions with patients in their file

• Handle all inquiries concerning insurance daily

IT Technician

Independent, Self-Employed

January 2013 to Present

• IT Troubleshooting & Problem Solving

• Onsite Technical Support

• Up-to-Date Knowledge of Computer Operating Systems

• Computer Hardware Systems & Components

• People Skills & Friendly, Helpful Attitude

• Repairing device hardware including mobile devices

• Building PCs and installing operating systems.

Bilingual Insurance and Treatment Coordinator

Grinz Orthodontics - Greensboro, NC

April 2020 to January 2022

• Administrative

• IT problem solving/Hardware & Software

• Account audits

• Treatment Coordinator

• Insurance Coordination of benefits.

• X-ray Certification

• Schedule patients.

• Insurance pre estimates.

• Insurance claims.

• Take payments.

• Check in/Check out.

• File claims.

• Collections/accounts receivable/payable

• Verify dental insurance benefits

• Treatment plans and financial arrangements with patients/Treatment Coordinating

• Lab/sterilization

Bilingual Patient Coordinator

Hillsdale Dental - Advance, NC

August 2017 to April 2020

• Schedule patients.

• In office IT support

• Take payments.

• Check in/Check out.

• File claims.

• Scan paperwork.

• Collections/accounts receivable.

• Recall report

• Verify dental insurance benefits

• Treatment plans and financial arrangements with patients Construction Sales Associate/Warehouse Associate

Fastenal Industrial Construction & Supply - Mocksville, NC January 2015 to January 2018

• Supporting B2B sales and customer service activities

• It support

• Providing value to customer through a consultative sales approach

• Developing new and growing existing relationships from leads, referrals and prospecting

• Performing local sales calls driving a company vehicle to customer sites

• Coordinating resources to respond to customer service needs

• Placed orders

• Provided pleasant customer service

• Answered incoming calls

English Teacher (ESOL)

TUTORABC

2013 to 2016

Teaching foreign business administrators English and correcting reading and grammatical mistakes to help succeed in careers.

• Adjust daily schedule to fulfill the need for teachers during peak hours, molding to time zones in Taipei, Taiwan and Chinese cities.

• Correct grammatical and reading errors while maintaining a friendly atmosphere during class.

• Leave feedback on what each student needs to practice to become better English speakers and writers. Feedback is professional and encouraging to maintain company reputation. Insurance Customer Service Representative

StateFarm - El Paso, TX

2012 to 2014

Assisted policyholders by communicating information, receiving payments, and filing claims.

• Provided guidance to less experienced customers that needed information on about insurance coverage and claim procedures.

• Handled private information discreetly ensuring that the customer feels safe when disclosing personal details.

• Worked in a call center environment handling claims in a friendly and professional way to keep company reputation at a high standard.

Customer Service Representative

Progressive Insurance Company Agency - El Paso, TX 2011 to 2012

Assisted policyholders by communicating information and receiving payments. Quoting and selling new policies and constantly searching for new clients.

• Assisted customers in local agency office with billing questions and concerns to ensure comfort in insurance carrier choice.

• Quoted new potential clients with best coverage that they need while still maintaining economical pricing for retaining customer satisfaction.

• Worked with Microsoft Excel to make spreadsheets for payroll and office schedules to simplify data management and payment delivery.

Cashier, Customer Care Representative

Billy Crews Fine Dining, Wine and Imports - Santa Teresa, NM 2008 to 2011

Santa Teresa, NM 2008 - 2011

Cashier, Customer Care Representative

Assisted clients with knowledge relating to wine, imported beers, and other liquors.

• Learned advanced information in wine and fine dining awareness to provide excellent service for wine enthusiasts.

• Proficient in typing speeds to be able to quickly service customers that were ready to make a purchase.

• Able to efficiently help each customer and handle long lines at the register while keeping a friendly personality to keep customers feeling at home while shopping. Education

High School Diploma

Santa Teresa High School

Languages

• Spanish - Expert

Certifications and Licenses

CPR Certification

CompTIA A+

June 2023 to Present

About to complete with plans to complete Network + and Security + next.

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