Business Development Customer Service

Manoj Kumar

Restaurant Operation Manager

Address: New Delhi (India) 110086

E-Mail:***************@*****.***

Contact No.: +91: 981-***-****

Result-oriented professional with over 20+ years of experience in the Hospitality Industry in Business Development, Operations Management, Administration, Client Relationship and Team Management. Proven track record of developing procedures, service standards and operational policies, planning & implementing effective control measures to reduce running costs of the restaurant.

Significantly improved organisational effectiveness, business & image via customer and market focussed strategy development with commitment to ensuring highest level of customer service at all times, resolving complaints and issues efficiently and accurately.

Skill

oClint Relationship Management

oTeam Management

oTraining & Development

oProfit & Loss

Work History

2022 –04 - Current Operations Manager

The Maidens Crown & Royal Pepper Banquets New Delhi

Overseeing the day-to-day operation of the banquets including cleaning, floor plan lay-out, table settings and theme of the restaurant.

Hiring, training, supervising, promoting and firing of staff.

Maintaining the facility and overseeing the daily administrative operations. overseeing the cleaning, landscaping and parking teams. instructing team members on the best practices to maintain the property.

Manage the upkeep of equipment and supplies to meet health and safety standards

marketing activities, hiring and manpower training in accordance to standards.

Accountable for operational costs and keeping them at par with budget.

Resolving quality and service complaints thereby ensuring client satisfaction & profitable business.

Managed the workforce effectively through shift system. Coordinating and resolving management issues and motivating the entire staff.

2014-08 – 2019-12 Restaurant Operation Manager

D’ Tandoor Restaurant/Al-Malik Catering, Malaysia

Overseeing the day-to-day operation of the restaurant including cleaning, floor plan lay-out, table settings and theme of the restaurant.

Hiring, training, supervising, promoting and firing of staff. Since good quality service is important managers strive to hire excellent staff.

Maintaining the facility and overseeing the daily administrative operations. overseeing the cleaning, landscaping and parking teams. instructing team members on the best practices to maintain the property. creating and maintaining budgets for maintenance, repairs and contracts.

Plan and coordinate all installations (telecommunications, heat, electricity etc.) and refurbishments

Manage the upkeep of equipment and supplies to meet health and safety standards

Inspect buildings’ structures to determine the need for repairs or renovations

Review utilities consumption and strive to minimize costs

Control activities like parking space allocation, waste disposal, building security etc.

Keep financial and non-financial records

Perform analysis and forecasting.

Act as a multitask personal who direct & distributes roles & responsivities among the team to get work done with stipulated manpower & team management, operational excellence, business development support.

2013-10 - 2014-05 Restaurant Manager

Pind Balluchi - Saket, New Delhi.

2011-07 – 2012-25 Catering Manager

Kas Catters Gurgaon.

2008-11 - 2011-09 Assist/Restaurant Manager

Tamba Indian Cuisine Rajouri Garden New Delhi.

2005-04 - 2008-04 Captain/Senior Captain

Punjabi by Nature Basant Vihar New Delhi.

2002-07 - 2005-04 Indus Trainee/ Stewards

Hotel Holiday Inn Ahmedabad Gujrat .

Education

1998-03 - 2000-03 Senior Secondary School

H.P.B.O.S.E. -Dharmshala Himachal Pradesh.

2001-05 - 2002-05 Hotel Management

Krishna Food Craft Institute –Hamirpur Himachal Pradesh.

Languages

oHindi

oEnglish

oPunjabi

IT Proficiency

Well versed with Micros POS. C Set, Show Man, Cora Etc.,

Operating Systems: Sys, MS-Office (Excel, Power Point & Word)

Personal Detail

1.Date of Birth 13 – 05 - 1982

2.Father’s Name Shri Partap Chand

3.Passport No N8624782

4.Sax Male

5.Hobbies Travelling (Visited Country: - Malaysia, Singapore, Cambodia, Thailand, Nepal)

Date (Manoj Kumar)

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