Customer Service Information Technology

Ahmed Alhassoun

Indianapolis, IN ***** • ************@*****.*** • 463-***-****

Professional Profile

Dedicated information technology graduate with 5 years of diversified customer service experience and network architecture. Possess a strong attention to detail and excellent problem-solving skills with the ability to follow exact instructions with accuracy. Eager to combine customer service and network engineering background with technical knowledge in the IT field.

EDUCATION

Ivy Tech Community College Indianapolis, IN Graduated December 2021 Associate of Science, Information Technology Support Purdue School of Engineering and Technology, IUPUI Indianapolis, IN Graduated August 2016 Bachelor of Science, Computer and Information Technology Minor, Organization Leadership and Supervision

Related Courses:

● Programming Constructs Lab

● Networking Fundamentals

● Information Tech Architectures

● Quantitative Analysis

● System Analysis and Design

● Web Site Design

Intensive English Language Institution, IELI Denton, Texas Graduated December 2009 Completed all English courses as an international student SKILLS

● Python ● Windows 2003 Server ● Microsoft (MS) Office

● Alice/Visual Basic ● Virtual Networking/VPN ● Windows OS/Mac OS

● Arabic ● Photoshop ● Network Architect

PROJECTS

● Designed a Video Game project in class using the Alice program.

● Server project in SQL with various labs building the whole project.

● Web design for a charity website using Dreamweaver as a min source.

● Employee ID’s and work data using Microsoft Excel. RELEVANT WORK EXPERIENCE

IT Helpdesk Specialist Indianapolis, IN January 2023-Present Contractor Indianapolis, IN January 2011-Present

Electronic Repair Technician

● Analyze issues and determine solutions for various electronic devices

● Build personal computers and create different options for clients

● Install, test, and repair devices for clients, such as Raspberry PI West Virginia University Morgantown, WV May 2016-December 2019 IT Helpdesk Technician

● Analyzed and administrated networks within the school’s own establishment

● Programmed application with Dreamweaver to build and design web pages

● Employed Photoshop to demonstrate different projects and workshops

● Designed networking blueprints for buildings and rooms Purdue University Indianapolis Indianapolis, IN May 2014-May 2016 Network Architect – Living Lab

● Created blueprint for a testing room and installed strategic surveillance cameras for testing room

● Designed an Internet network for an old building with concrete walls

● Re-established internet network for a nonprofit organization

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