Customer Service Representative

ASHLEY YOUNG

*** **** *** ** **** Waynesboro, Ga 30830 · 706-***-****)

***************@*****.***

I am a customer service representative with over 10 years of experience in telephone customer service, including sales, tech support and customer care. I am familiar with major customer service software, conflict resolution, and possess a positive attitude. I am aiming to use my proven skills to effectively fill a position in your company.

EXPERIENCE

FEB 2021-DEC 2021

ASSEMBLY LINE WORKER, GALAXY DISTRIBUTION

• Contributed to team-based environment to maintain line productivity and meet expected deadlines.

• Boxed, labeled and moved items to keep production lines moving swiftly.

• Used established assembly instructions to complete jobs.

• Built and packaged products to comply with multiple work orders and deadlines.

• Assembled components into finished product and performed quality inspection to clear for shipment.

• Collaborated with team members to improve machining technique and increase production schedule.

• Placed finished products in completed box in preparation for packing and distribution. JAN 2019-FEB 2021

CUSTOMER SERVICE REPRESENTATIVE, COX COMMUNICATIONS

• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

• Educated customers on special pricing opportunities and company offerings.

• Documented conversations with customers to track requests, problems and solutions.

• Assisted customers in making payments on accounts and setting up payment plans.

• Fielded customer complaints and queries, fast-tracking them for problem resolution.

• Delivered service and support to each customer, paving way for future business opportunities.

• Upheld strict quality control policies and procedures during customer interactions.

• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

EDUCATION

AUGUST 2010

BAT- MEDICAL, AUGUSTA TECHNICAL COLLEGE

• Major in BAT-Medical

• Completed coursework in Math, Science, Social Studies and Computer skills 2

MAY 2006

HIGH SCHOOL DIPLOMA, BURKE COUNTY HIGH SCHOOL

SKILLS

• Work with confidential customer information

and treat it sensitively

• Provide excellent customer service through

active listening

• Handle and carefully respond to all

customers inquiries

• Proven oral and written communication

skills

• Logical problem-solving skills and ability to

multi-task

Contact this candidate