Customer Service Human Resources

Sonya Curlee

**** ****** ******, *******, ** ****4

662-***-****

************@*****.***

Highly energetic, ambitious, and determined professional with 20 years of experience in supporting companies by improving profitability, performance and growth. Highly adept at conducting complex analytical projects using internal and external systems while developing successful business strategies. A proven track record of excellent communication and high quality of work. Experience

DECEMBER 2022 - PRESENT

Team Leader/H&R Block, Corinth, Mississippi

Analyze and update business operations while providing excellent customer service. Schedule appointments via phone and in-person. Manage company data through administrative tasks. Lead daily huddles ensuring tax associates complete daily activities. Engage with clients to find tax solutions. AUGUST 2021 – JULY 2022

Office Administrator/Lacosta, Corinth, Mississippi Evaluated company documentation to check accuracy and make sure it is in compliance with state and federal laws. Trained new employees on administrative procedures, company polices and performance standards. Verified salaried and hourly employee time cards to ensure payroll accuracy via ADP system. AUGUST 2006 – OCTOBER 2018

Independent Insurance Agent/Corinth, Mississippi

Collected premium payments to make accounts current. Handled property and casualty insurance policies. Maintained and updated client records. Processed policy renewals. Educated clients about policies tailored to their needs. Managed insurance claims to ensure accuracy and validity. DECEMBER 1999 – DECEMBER 2004

Human Resources Specialist/World Color, Corinth, Mississippi Assisted with recruitment including candidate screenings, coordinating interviews, and preparation of offer documents. Reviewed and screened applicant resumes to identify qualified candidates. Scheduled new hire orientations and prepared orientation paperwork for incoming employees. Skills

Type 94 WPM • Proficient with ADP • Microsoft Office Suite • Records Management • Project Management • Strategic Planning • Documentation Processing • Payroll Administration Education

1999-2001

Criminal Justice/Northeast Community College