I have ** years of qualified experience of taking calls and troubleshooting assistance with using new updated software. I have reliable transportation/ or equipment that i can work at home. I can send you a screenshot of my speed test, which is at reliable, magnificent speed.

Customer Service Representative/Call Center

Advanced Call Center Technologies - Harlingen, TX

March 2018 to June 2019

D

WORK EXPERIENCE

Bank of America account holders monitor for fraudulent activity while opening and processing fraud claims for identity theft

reports. Providing resolution information for lost/stolen account information pertaining to prepaid unemployment services or

rewards accounts, while monitoring balance statements for internal or external suspicious activity on each account.

Provide

transaction statement inquires and process account funds transfer

1701 S Closner Blvd, Edinburg, TX 78539

Current representative, providing great quality customer service for Xfinity/Comcast customers. Entailing, assistance on

troubleshooting Xfinity/Comcast products, such as (cable, television, and internet). Understanding and provide the most

accurate resolutions to resolve customers technical issue, while recognizing to provide multiple sales options to enhance

the customers TV and internet quality. Maintaining the appropriate skills of interacting with customers by providing great

customer service and multitasking with other programs while taking calls. This role has expanded my understanding on

which statistical goals are important and how to develop improvement..

Active Data Online WebChat, Adobe Systems Adobe Acrobat, Adobe Systems Adobe Creative Cloud, Adobe Systems Adobe Flash, Adobe Systems Adobe Illustrator, Adobe Systems Adobe Photoshop, ADP Workforce Now, Apple macOS, Applied Systems Vision, AS/400 Database, Astute Solutions PowerCenter, Austin Logistics CallSelect, Austin Logistics CallTech, Austin Logistics Valeo, Avidian Technologies Prophet, Blackbaud The Raiser's Edge, Citrix, Customer account management software, Customer complaint ticketing management software, Customer relationship management CRM software, Customer service and support software, Customer service knowledge generation software, Data entry software, Delphi Technology, DSC Pacer Interactive Voice Response System, eStara Softphone, Facebook, FileMaker Pro, Fund accounting software, Google Docs, Google Drive, Handheld computer device software, Healthcare common procedure coding system HCPCS, Hosted Support ezSupport Pro, Human resource management software HRMS, IBM Cognos Impromptu, IBM Domino, IBM Notes, IBM Power Systems software, Intuit QuickBooks, Intuit QuickBooks Enterprise Solutions, iShip, j2 Global Communications onebox, Kronos Workforce Timekeeper, LexisNexis, LinkedIn, Lynk Everest, Main Street Softworks Monetra, McAfee, Medical condition coding software, Medical procedure coding software, MEDITECH software, Microsoft Access, Microsoft Dynamics, Microsoft Dynamics GP, Microsoft Excel, Microsoft Exchange Server, Microsoft Internet Explorer, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Publisher, Microsoft Sharepoint, Microsoft Windows, Microsoft Word, Multi-channel contact center software, NetSuite ERP, Open Text Fax Server, RightFax Edition, Oracle E-Business Suite Financials, Oracle JD Edwards EnterpriseOne, Oracle PeopleSoft, Parature eRealtime, Parature eTicket, Sage 50 Accounting, Sage MAS 200, Sales force automation software, Salesforce software, Salesforce.com Salesforce CRM, SAP, SAP Business Objects, SAP Crystal Reports, ShoreTel, Stamps.com software, SugarSync, Symantec, Tax software, Telemation e-CRM, Timpani Chat, Timpani Contact Center, Timpani Email, Unified messaging software, Virtual private networking VPN software, Yardi, YouTube..

Education & Social Services Conduct training for personnel, detect discrepancies on records or reports.

Financial Services Collect overdue bills, examine financial documents to verify issue, interview customers, prepare reports.

General Skills Fill out business or government forms, maintain records, reports, or files, make decisions, obtain information from individuals, provide customer service, take messages, type letters or correspondence, use computers to enter, access or retrieve data.

Legal & Protective Services Use knowledge of investigation techniques.

Management & Office Services Calculate rates for organization's products or services, maintain telephone logs, use telephone communication techniques, write business correspondence.

Science & Engineering Examine products or work to verify conformance to specifications, prepare recommendations based upon research.

Service & Sales Collect deposit or payment, resolve customer or public complaints, sell products or services, use knowledge of written communication in sales work.

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