Customer Service Administrative Assistant
Resume:
Innovative and detail-oriented administrative professional with hands-on experience supporting business areas such as event planning, database management, office administration, marketing, customer service, and human resources. Collaborative team player with strong communication, decision-making, and time management abilities. Able to multi-task, identify priorities, and meet tight deadlines without compromising quality. Former successful sought-after wedding planner, with wedding designs published in 2 local market magazines. Seeking a role of increased responsibility and authority in an ever-growing company. ABOUT ME
WORK EXPERIENCE
Wedding Planner
Wed and Prosper, Houston TX 10/2016 - 01/2021
Maximized meeting efficiency in negotiating vendor contracts, fostering strong relationships, and ensuring top quality guest meetings with optimal organizational rates
Administered event timelines and communicated status updates with event stakeholders
Analyzed client needs to help them coordinate, execute, and record memorable wedding ceremonies and celebrations
Delivered excellent customer service to maintain relationships with existing and new clients
Coordinated vendor relationships, ensuring cost-effective, timely, efficient and well-organized operations
Completed final wedding appointments with booked brides which included confirmation of menu, floor plans, timelines and couple specific details Maintained a calendar of events and implemented a system that enabled and anticipated long-term planning requirements and effective event management Captured specific needs, objectives and budget constraints Achievement: Wedding designs were published in 2 local market magazines Administrative Assistant
Project Development Services, The Woodlands TX 01/2006 - 12/2015 Executed high level customer service through multiple communications, including memos, emails, invoices, reports. and other correspondence Championed data entry and documentation management, including writing and editing documents, inclusive of letters, reports, instructional documents Handled office communication, maintained staff schedules, continuously updated personnel files, and coordinated meeting logistics and travel arrangements for senior staff, such as booking flights, cars, and hotel or restaurant reservations
Received visitors and telephone calls, responded to various requests for information or referred them to the appropriate staff member, and ensured issues were resolved within 1 business day
Provided administrative support including word processing, daily activity, and other reports required for day-to-day operation
Achievement: Orchestrated successful mail-outs of 15,000+ addresses at a time COMPUTER SKILLS
Microsoft Office Suite: Word,
Excel, and PowerPoint
Google Suite
Social Media Platforms
Data Entry and Database
Management
Word Processing
Email Campaigns
KARA PORTILLA
ADMINISTRATIVE ASSISTANT
CONTACT
*************@*****.***
Magnolia, TX 77354
KEY SKILLS
Administrative Support
Scheduling and Calendaring
Communication Skills
Detail Oriented
Customer Service
Clerical Skills
Documentation Management
Office Procedures
Teamwork and Collaboration
Leadership and Mentoring
Office Supplies Management
Marketing
Public Relations
Event Planning
Vendor Management
Project Coordination
Issue Resolution
REFERENCES AVAILABLE UPON REQUEST
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