Customer Service Metro Area
Resume:
Tatiana Gorman
Profile
Well-rounded, customer focused individual with a desire to exceed expectations. Excellent communication skills and positive team player committed to seeking a permanent position at a well-rounded company.
Employment History
Uber • Lyft
Ride Share Driver, Chicago Metro Area, IL
September 2018 — Present
●5.0 Uber Driver Rating- Delivering superior customer service, a strong sense of urgency, safety, and kindness across 13,400 trips and counting!
●Provide clients with reliable transportation to a variety of locations around the Greater Chicago Metro area.
●Efficiently transporting passengers by optimizing:
●Vehicle position to reduce wait times increasing customer satisfaction
●Schedule around peak times to take advantage of surge pricing opportunities and incentive promotions to increase income
●Routes to pass by lower cost gas stations and car wash facilities to minimize business costs while maintaining a clean and inviting customer experience
●Management of transportation routes through use of Cell Phone app-based technology
FedEx
Courier- Aurora, IL
2009-2013
●Responsible driver and operator of company vehicles
●Provided courteous and efficient delivery and pick-up of packages
●Checked shipments for conformance to FedEx features of service and various customer service duties
●Supplied office translation services
Handler, Chicago IL
January 2006-2009
●Provided safe and efficient operation of equipment used to transport packages, documents, heavyweight, dangerous goods and ULDs
Education
La Merced High School, Cali, Colombia
Graduated: 1997
References
Jessica Hyde, Spectra Premium Mobility Solutions Director of Marketing + Ecommerce 203-***-**** · ady1co@r.postjobfree.com
Stephanie Correa, Alianza Hispanoamericana NFP, Inc. Director of Immigration Services 630-***-****
Details
977 Yorkshire Drive,
Hannover Park, IL 60133
ady1co@r.postjobfree.com
Skills
Bi-lingual (English/ Spanish)
Good Time Management Skills
Adaptable, Fast Learner
Excellent Customer Service
Safety Focused
Efficient Thinker
Cheerful & Energetic
Maintains Attention to Detail
Business Management Skills
Excellent Interpersonal Skills
Hobbies
Avid Dart Player Food Pantry Volunteer, Willow Creek Church
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