Customer Service Representative

Eric Freeney

**** *** ***** **, ********, TX ****0 Phone: 214-***-****

Email: ******@*****.***

Objective Use my knowledge and skills as a team member in a professional environment while maintaining the highest standards of quality to reach the predetermined goals. Employment History

11/2020- Present

Owner/Operator - EDF Commercial Janitorial Service. 11/2011 - 10/2020 Data Specialist

Expedia Inc, Dallas, TX

Responsibilities: Build /create new property IDs for Expedia hotels. Point of contact for missing or incorrect data on live site, and escalation point for property removal for financial, legal, and marketing reasons. Maintain merchant and agency inventory fencing settings as instructed by contract and MM/Finance, by point of sale. Process and maintain data provided in auto-feeds from GDS, API, and 3PI suppliers. Monitor feeds for data integrity and facilitate corrections as needed. Execute processes to support metric reporting. Identify and deliver improvements to current data maintenance, and develop automation to improve data integrity. Support internal customer requests for data and promptly resolve data related issues. Provide in-depth analysis on identified QA errors. Maintain an in-depth understanding of assigned systems and related business impacts, e.g., Distribution Rules Tool and GDS systems. Consult with hotel partners and third-party vendors with testing, problem resolution and escalation. Provide support in resolving complex issues with GDS connectivity. Work with Market Management, Operations, Support and Product teams to escalate issues of a technical and business nature. Support Market Managers, Service & Operations in maintaining, property data including submarket data and other property data points. Generate ad-hoc database reports. 10/2005 - 10/2007 Customer Service Representative/ Insurance Policy Processing Clerk Aegis Communications, Irving, TX

Responsibilities: Respond to inbound calls concerning Medicaid Part-D Insurance. Inform callers of any available upgrades within their insurance plan. Review insurance applications to ensure that all questions have been answered, compiling data on insurance policy changes, changing policy records to conform to insured party's specifications, compiling data on lapsed insurance policies to determine automatic reinstatement according to company policies, canceling insurance policies as requested by agents, and verifying the accuracy of insurance company records. Education History

General High School Curriculum High School Equivalency Diploma Woodrow Wilson High, Dallas, TX

Additional Information

U.S. Army Veteran