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Customer Service High School

Location:
Athens, GA, 30601
Posted:
August 18, 2023

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Resume:

STELLA WILLIAMS

**** ***** ***** **, *******, GA 30650 · 706-***-**** · ********@*****.***

Highly organized administrative professional offering over ten years of experience in insurance verification and preauthorization in a fast-paced hospital environment. EXPERIENCE

AUGUST 2011 – AUGUST 2020

LEAD-PCC PREP AND AUTHORIZATION, PIEDMONT HEALTHCARE

- Informed patients of financial responsibilities and coordinated authorizations with insurance companies prior to services rendered

- Served as liaison between staff, providers, and other departments to answer inquiries and solve complaints

- Trained new hires and staff for affiliate hospitals during the Piedmont Healthcare onboarding process; Created Training Manual

- Performed audits of staff performance

- Responsible for opening and closing the office

- Facilitated morning informational meetings

- Submitted office notes for approval efficiently

- Imaging Scheduler (2000-2010)

- Outpatient Registrar (1999-2000)

EDUCATION

HIGH SCHOOL DIPLOMA, MONROE AREA HIGH SCHOOL

CAREER TRAINING AND DEVELOPMENT, PIEDMONT HEALTHCARE Successfully completed on the job training sessions SKILLS

- Leadership (Team Lead and Staff

Mentor)

- EPIC Software

- Procedure codes and ICD 10 codes

- Imaging Scheduler/Lead Scheduler

- Microsoft Office Proficient

- Skilled in Collections, Compliance,

and Insurance Verification

- Customer Service

- Outpatient Registrar

REFERENCES

Available Upon Request



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