Nikia Washington

Katy, TX *****

318-***-****

ady1bn@r.postjobfree.com

Education

Peabody Magnet High 2001-2004

High School Diploma

Alexandria, LA

American Intercontinental University Online 2019-2020 Associate degree in criminal justice

Professional Experience

Gentiva -Austin, TX

Mary Couch 512-***-****

Billing Specialist (full time)

December 2018-Present

• Prepare and maintain specialized reports.

• Collect, compile, evaluate and maintain branch and coordinator of data in spreadsheets and other electronic or hard copy media.

• Perform regular reviews of confidential material, including but not limited to HIPAA related materials and client visit data with the ability to maintain the confidential nature of these files.

• Compile and integrate materials and assist all members of the department with evaluation and research.

• Organize and maintain regular review schedule.

• Communicate with Branch Leadership and Coordinators report findings

• Track and trend Electronic Visit Verification branch performance. Systems Used: VMware, Microsoft Excel, Journey, Vesta, TMHP, Share point. Sonic Healthcare USA- Austin, TX

Syreene 512-***-****

Accounts Receivable (full time-contract)

August 2018-November 2018

• Obtain CPL Service Requisition forms, as needed, for processing.

• Review a variety of data and Accounts Receivable perform data entry.

• Develop proficiency in processing the minimum number of requisition forms per hour.

• Interact effectively with Team Leads and Supervisor to resolve complex issues.

• Adhere to established CPL billing policies, practices, and procedures.

• Perform accurate sorting and filing of completed transactions.

• Perform other duties as assigned.

System Used: FIN/Sceris/Workday

Reason for Leaving: Contract Ended

All Clear ID- Austin, TX

Joseph Escoto 512-***-****

Identity Protection Specialist (full time-contract) July 2018-August 2018

• Receive inbound calls from customers and clients requesting information

• Assist the call center with data entry

• Perform account management duties

• Escalate issues to appropriate queue when necessary to best assist the customer Systems Used: Sales force, Debix, Exponent HR, Tight Viewer, Outlook Reason for Leaving: Contract Ended

Pain Doctor- Austin, TX

Charlotte Canada 512-***-****

Patient Accounts Receivable Specialist (full time) April 2018-June 2018

• Pursuing, collecting, and posting payments for outstanding patient receivables utilizing available tools, reporting, carrier guidelines and internal policies

• Interprets and applies compliance guidelines to maintain billing and collections integrity

• Updates and maintains patient account information. Systems Used: Centricity and One Source

Reason for Leaving: Company Closed

Veterans Affairs (Sierra7 Contractor)-Austin TX

Celia Garcia-512-***-****

Help Desk (full time-contract)

November 2017-February 2018

• Talk with providers, veterans, and caregivers about their payment status Systems Used: FMS/IPPS/Paychex

Reason for Leaving: Contract Ended

Veterans Affairs (ATP2 Contractor)-Austin TX

Leesa Ellison- 512-***-****

Medical Claims (full time-contract)

June 2017-November 2017

• Utilize the VA-FSC medical claims processing system which incorporates an Internet authorization application, document processing functionality, optical character recognition (OCR) scanning capability and Plexis Claims Manager (PCM) claims processing software.

• Input and validate medical claims data into the PCM application.

• Analyze rejected claims data. Review documentation authorizing benefits payments. Determine appropriate amount due to recipient and process all necessary payment transactions.

• Analyze and audit any overpayments of claims.

Systems Used: Paychex/Plexis/DIHS App Suite/Work with claims such as UB’s and HCFA’s. Reason for Leaving: Contract Ended

Gila, LLC- Austin, TX

Cori Andrews-512-***-****

Operations Support Specialist (full time)

October 2016-June 2017

• Entered numerical data into databases in a timely and accurate manner.

• Accurately documented, researched, and resolved customer service issues.

• Managed daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Systems Used: Citrix/Titanium

Reason for Leaving: New Opportunity

EZ Corp- Austin, TX

Kharenda Miller

Collector (full time)

October 2013- March 2015

• Effectively managed a high volume of inbound and outbound customer calls.

• Answered a constant flow of customer calls with up to two hundred calls in queue per minute.

• Addressed and resolved customer product complaints empathetically and professionally.

• Gathered and verified all required customer information for tracking purposes.

• Defused volatile customer situations calmly and courteously.

• Managed customer calls effectively and efficiently in a complex, fast-paced, and challenging call center environment.

• Managed high call volume with tact and professionalism. System Used: Citrix/TDC (Tran dot com)

Reason for Leaving: Company Closed

Time Warner Cable (Nexxlinx) - Austin, TX

Roland Ellis-512-***-****

Retention Representative (full time)

June 2013-October 2013

• Answered a constant flow of customer calls with up to one hundred calls in queue per minute.

• Accurately documented, researched, and resolved customer service issues.

• Defused volatile customer situations calmly and courteously.

• Addressed and resolved customer product complaints empathetically and professionally.

• Upgrade/Downgrade customer’s service

Reason for Leaving: No growth/stability.

TruGreen Lawn Care- Lewisville, TX

J.T-972-***-****

Customer Service (full time-contract)

February 2012- May 2012

• Collected customer feedback and made process changes to exceed customer satisfaction goals.

• Provided accurate and appropriate information in response to customer inquiries.

• Access customers’ homes via satellite, measure their lawns, and give them a quote on how much lawn care services would be.

Reason for Leaving: Contract Ended

Protect America- Round Rock, TX

Shawn Kirts

Collector & Installation Rep (full time)

February 2009- August 2011

• Always maintained up-to-date records.

• Addressed customer service inquiries in a timely and accurate fashion.

• Provided accurate and appropriate information in response to customer inquiries. Helped customers install their alarm systems over the phone.

• Managed call flow and responded to technical support needs of customers.

• Identified and solved technical issues with a variety of diagnostic tools. Reason for Leaving: Company Closed

Journeys- Austin, TX

Albert Vasquez

Assistant Manager (full time)

August 2006- August 2007

• Always maintained up-to-date records.

• Addressed customer service inquiries in a timely and accurate fashion.

• Provided accurate and appropriate information in response to customer inquiries Helped customers install their alarm systems over the phone.

• Managed call flow and responded to technical support needs of customers.

• Identified and solved technical issues with a variety of diagnostic tools. Reason for Leaving: Personal Skills

•Types 70 WPM

•Management

•Critical Thinking

•Recruiting & Interviewing

•Filing & Data Archiving

•Collaborative

•MS Office Proficient

•Attention to detail

•Store Operations

•Team Building

•Quality Assurance

•Exceptional Leader

•High Customer Service

•Data Entry

References

Latrena Reed Cypress, TX 404-***-****

Ronika Austin Orlando, FL 682-***-****

Chasity Fields Alexandria, LA 318-***-****

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