Customer Service Representative
Resume:
Shaun Jenkins
*** *. ******, *******, ** *****
******.*.****@*****.***
Professional Summary
Talented individual, dedicated to continuous improvement to keep everything running smoothly. Highly analytical and organized in addressing routine needs and managing unique circumstances.
Skills
Customer service Clinical data entry
Clinical practice operations Organization
Motivation Equipment repair
Verbal communication Shipment packaging
Inventory control Warehouse operations
Material distribution and sourcing Analytical thinking
Multitasking Inspect shipments
Product inspections Building maintenance Maintenance and repairs Quality control
Breakdown troubleshooting
Experience
Howard Brown Health Chicago, il Patient Service Representative Jan 2021 Current
Collected copayments and deductibles in alignment with insurance coverage.
Coordinated appointments and confirmed follow-ups to meet patient needs.
Provided patients with required paperwork and verified information for records.
Interacted with patients, maintaining focus on courtesy, respect and professionalism. Investigated patient inquiries to achieve satisfactory resolution.
Brosnan Security Chicago, il Security Professional May 2020 Jul 2021
Reviewed current protocols to identify and close security deficiencies.
Assessed environments regularly to maintain physical security culture focused on protecting team members and assets.
Responded promptly to crisis situations and implemented de-escalation and control techniques to reduce threat levels.
Allied Universal Chicago, il
Security Professional Aug 2018 Jan 2021
Evaluated staff and determined necessary training and corrective actions to eliminate skill gaps and elevate performance.
Screened individuals and belongings moving in and out of facility.
Walked constantly between entry points and around premises to maintain visible security presence.
Helped implement security protocols to achieve optimal protections for staff and assets.
Mariano's Chicago, il
Produce Clerk Feb 2016 Aug 2018
Assisted with managing produce storage with prompt delivery unloading, scanning and staging.
Maintained awareness of current ads, promotions, holidays and events to give customers up-to-date assistance.
Practiced proper sanitation procedures to protect customers and staff and minimize spoilage.
Jamaican Jerk Shack Chicago, il
Master Grill Operator Feb 2014 Nov 2014
Trained new employees on best practices for prep, surface cooking and grill operations.
Managed inventory during shift to minimize risk of shortages and workflow disruption.
Addressed concerns with meal items to promote superior customer service and satisfaction.
Labor Solutions Chicago, IL
Janitor Feb 2013 Mar 2014
Arranged furnishings and equipment to prepare for meetings, activities and events. Monitored activities in and around work areas to prevent injuries and promote site safety.
Inspected buildings daily to identify maintenance needs and plan cleaning activities.
Major Adams Community Center Chicago, IL
Intern•Janitor Aug 2011 Apr 2012
Reviewed activities regularly to identify opportunities for improvement.
Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors and fixtures.
Cleaned facilities to maintain sanitary, safe and attractive environment.
Dominics Chicago, IL Sandwich Maker Jan 2011 Jan 2012
Restocked and rotated kitchen supplies and stamped dates on food items in coolers.
Constructed and portioned ordered sandwiches per customer instructions. Monitored and recorded cooler temperatures daily to verify good working order and food safety.
Maintained proper inventory levels in deli storage to avoid shortages.
Education
Medix Emergency Medical Tech Prgram Chicago, il EMT Certificate: Black Fire Brigade Jul 2019
El Cuarto Ano Chicago, IL
High School Diploma Jan 2015
References
REFERENCES AVAILABLE UPON REQUEST
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