Community Development Customer Service

CURRICULUM

VITAE(CV)

RABIA TEMBO

RABIA

TEMBO

PROFESSION: Bachelor’s Degree in social work

DATE OF BIRTH: 16TH JULY 1997

NRC # 499980/10/1

CIVIL STATUS SINGLE

SEX FEMALE

NATIONALITY ZAMBIAN

LANGUAGES ENGLISH, NYANJA, AND BEMBA

CAREER OBJECTIVE

Highly motivated, dynamic, and self-motivated individual capable of providing technical ways of doing things, while focusing on developing my career, integrity and transparency is what I stand for and uphold to the highest standards of professional ethics.

CONTACT

PHONE: +260-***-***-***

Address:

c/o Mvula Hajira, House Number 1351, Matero, and Lusaka, Zambia.

Email: ady19n@r.postjobfree.com

INTERPERSONAL SKILLS

Has a high degree of administrative, organizational skills and problem-solving ability and able to work effectively in a multi-cultural setup.

A team player with strong interpersonal and communication skills.

Excellent leadership skills to motivate diverse teams in attainment of organizational goals.

Self-motivated and able to meet agreed goals on own initiative as well as in a team.

I have excellent computer skills in Microsoft project, Microsoft power point, Microsoft Excel, Microsoft word and spreadsheet.

MEMBERSHIP

OTHER INTERESTS(HOBBIES)

Reading novels

Dancing

listening to music

REFERENCES

Mr. Silungwe

MINISTRY OF COMMUNITY DEVELOPMENT.

Mpongwe

Position: Community Officer

Cell: 260-***-***-***

Email:ady19n@r.postjobfree.com/ady19n@r.postjobfree.com

Mr. Mutengo

MINISTRY OF COMMUNITY DEVELOPMENT.

Mpongwe

Position: Community Officer

Call: +260-***-***-***

Email:

Mr. Banda

MINISTRY OF COMMUNITY DEVELOPMENT.

Lusaka

Position: Community Officer

Call: +260-***-***-***

Email:ady19n@r.postjobfree.com

Mrs. Sakala

TIRANI PALACE ACADEMY

Lusaka

Position:

Call: +260-***-***-***

Email:ady19n@r.postjobfree.com

Mrs. Zimba

TABASSUM RESTAURANT

Lusaka

Position:

Call: +260-***-***-***

Email:

WORK/LEADERSHIP EXPERIENCE

Position: workflow ambassador at ZANACO

May 8th 2023 to August 8th 2023(contract)

Helping customers claim their NAPSA pre retirement benefits

Direct sales agent at AB bank

March 2023-current

Presenting the products and services to the customers.

Identifying the potential customers via cold calling.

Working in collaboration with the team members.

Taking feedbacks from the customers and working upon them.

Making sure the customers are well informed about the sales proposal.

Understanding the current market potentials.

Resolving customers complaints and issues if any before making the sale.

Building a positive relationship with the customers.

Making sure to provide excellent customer service and customer satisfaction.

Position: TEACHER AT TIRANA PALACE ACADEMY

October 2021 – 2023

Planning and preparing lessons

Encouraging students’ participation

Conducting Research and developing new teaching materials

Help in Research and implement new teaching methods

Marking students work and recording performance

Setting assessment and overseeing examinations

Position: CASHIER AT TABUSSUM RESTAURANT

February 2021 – October 2021

Responsibilities

Receiving cash payments and giving change

Welcoming customers

Helping in resolve customer complaints

Updating knowledge of the menu and sales policies

Ministry of community development and social services: Department of social welfare (Lusaka)

December 2019 – February 2019

provision of quality social welfare services aimed at alleviating poverty reduction, destitution,

promoting family values and reducing juvenile delinquency.

Administration of piece of legislation that included services like correctional services, adoption, foster care, anti-human trafficking, and sexual gender-based violence.

Ministry of Community Development and social services, Department of Community development, and department of social welfare

December 2018 – February 2018

provision of quality social welfare services aimed at alleviating poverty reduction, destitution, promoting family values, and reducing juvenile delinquency.

Administration of piece of legislation that included services like correctional services, adoption, foster care, anti-human trafficking, and sexual gender-based violence.

Community mobilization and sensitization.

Facilitation of functional literacy and survival skills

Provision of livelihood and empowerment schemes

Facilitating of women development programs through provision of grants and entrepreneurial skills training

Provision of training in community development

ACADEMIC AND PROFESSIONAL QUALIFICATIONS

THE UNIVERSITY OF ZAMBIA LUSAKA ZAMBIA

2017 - 2020

Bachelor’s Degree in Social Work

MATERO GIRLS SECONDARY SCHOOL LUSAKA ZAMBIA

2012 - 2014

Obtained GCE ‘O’ Level Certificate

CHITANDA BASIC SCHOOL ZAMBIA

2010-2011 -Obtained Junior secondary school certificate

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