Customer Service Call Center
Resume:
Shardae Byron
Motivated and Dedicated
Warner Robins, GA 31093
************@*****.***
Authorized to work in the US for any employer
Work Experience
COVID-19 Screener
First Choice Primary Care - Warner Robins, GA
September 2021 to February 2022
Screened patients for covid and checked patients in Mail Carrier
USPS - Bonaire, GA
July 2018 to February 2020
Deliver mail
Direct Care Aide
Happy Hour Service Center Inc. - Warner Robins, GA April 2013 to May 2018
Responsibilities
Assist adults with Developmental Disabilities in daily living. Document and track their daily activties. Accomplishments
Promoted teamwork
Developed good interpersonal communication skills
Verbal and written Communication skills
Customer Service Oriented
Skills Used
Documentation
Communication
Good Customer Service
Direct Care Aid
Rescare - Warner Robins, GA
August 2010 to September 2014
Responsibilities
Assisted disabled individuals with daily living.Transported individuals to doctors and dental appointments.
Accomplishments
Good customer service
Good Communication
Good documentation
Skills Used
Interpersonal communication skills
Customer service oriented
Education
High school diploma or GED
High school diploma or GED
Skills
• Delivery Driver Experience
• Medication Administration
• Developmental Disabilities Experience
• Caregiving
• Vital Signs
• Driving
• Meal Preparation
• Cash handling
• Customer service
• Blood sampling
• Phlebotomy (1 year)
• Patient Care
• Venipuncture
• Laboratory Experience
• Experience Administering Injections
• Home Care
• Laundry
• Microsoft Excel
• Retail sales
• Microsoft Word
• Microsoft Powerpoint
• Medical Office Experience
• Medical office experience
• Medical terminology
• HIPAA
• Medical Records
• Tax experience
• Front desk
• Medicare
• Typing
• Clerical Experience
• English
Certifications and Licenses
CPR
Certified Phlebotomy Technician
February 2021 to May 2021
Will show certificate if interviewed
Assessments
Customer Focus & Orientation — Highly Proficient
February 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Call Center Customer Service — Completed
July 2019
Applying customer service skills in a call center setting. Full results: Completed
Call Center Customer Service — Completed
February 2019
Measures a candidate's ability to demonstrate customer service skills in a call center setting. Full results: Completed
Front Desk Agent (Hotel) — Highly Proficient
June 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient
Attention to Detail — Familiar
July 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Familiar
Following Directions — Proficient
July 2020
Following multi-step instructions.
Full results: Proficient
Delivery Driver — Familiar
November 2020
Interpreting instructions, reading maps, and solving problems. Full results: Familiar
Work Style: Reliability — Proficient
November 2020
Tendency to be dependable and come to work
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I feel with the experience i have it has provided me with good communication skills and customer service skills.By coming in contact with the public on a regular basis it has sharpened my Customer service skills and the ability to serve others without hesitation.
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