Customer Service Inside Sales
Resume:
Melissa Frausto
Buena Park, CA *****
*******************@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative/Inside Sales
QDI Surfaces - Anaheim, CA
August 2021 to Present
• Inside Sales
• Answered phone and assisted customers with account inquiries
• Assisted customers in person
• Maintained up-to-date knowledge of customer accounts
• Explained products and benefits
• Confirmed payments, refunds, etc.
• Resolved payment and order disputes
• Managed customer accounts
• Greeted customers
• Resolved customer issues
• Responded to inquiries and issues
Accounting Assistant
Elysium Tiles Inc. - Anaheim, CA
January 2018 to July 2021
At Elysium Tiles my role consists a multitude of tasks such as
• Creating invoices
• Processing payments
• Usage of Quickbooks in regards to account management & maintenance of customers
• Contacting customers regarding payment & reconciliation for nonpayment
• Payment Collection
Education
High school diploma
Western High School - Anaheim, CA
September 2006 to June 2010
Skills
• Accounts Payable (2 years)
• QuickBooks (4 years)
• Accounting (1 year)
• Accounts Receivable (2 years)
• Journal Entries
• Office Management
• Customer service (4 years)
• Clerical experience (4 years)
• Windows
• Inside Sales (2 years)
• Typing (4 years)
• Typing
Languages
• English - Fluent
Assessments
Bookkeeping — Proficient
July 2021
Calculating and determining the accuracy of financial data Full results: Proficient
Customer focus & orientation — Proficient
July 2021
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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