Robert Whaley

**** ******** **.

Marietta, GA ***62

678-***-****

ady18a@r.postjobfree.com

Summary: Seeking a challenging position at a company using my acquired experience and knowledge to help facilitate and maintain a secure and stable infrastructure, ensure end user hardware is reliable, software issues are minimal, and instill and exhibit confidence in my abilities, ownership of issues, and a sense of urgency to resolve problems as quickly as possible.

Software: VMware vSphere, vCenter, SCCM, Windows Server 2019, 2016, 2012, Enterprise, Core, Exchange Server, Active Directory, Backup Exec, Azure, Avamar, Impero, AWS, Symantec Endpoint Protection Manager, IIS, Windows 11/10, MS Office 2016-2019, 1010, Office 365, VPN, RAS, Chrome, IE, SMC, NetCool, Heat, Remedy, Ghost, DNS, DHCP, TCP/IP

Hardware: Hubs, Switches, Dell PowerEdge, Blade, EqualLogic, Latitude, ThinkPad, OptiPlex, IBM, HP, desktops, servers, laptops, iPhone, Samsung, Android, IOS, iSCSI, Wireless, Tivoli, Exabyte Tape, SAN, NAS, iSCSI, Bluecoat

Certifications: - MCSE, MCP, Dell

Memberships: - NSLS (National Society of Leadership and Success - Honor Society)

AITP (Association of Information Technology Professionals)

Industry Experience:

United Parcel Service (Alpharetta, GA) 09/2018 – present

Systems Programming Analyst - Windows Engineer III

- Managed and maintained the uptimes of Windows servers 2012 – 2019 Active Directory

- Active Directory environment of over 160,000 users, 60,000 groups, and 230,000 computer objects.

- Used iDRAC, BlueCat, and iLO to remotely administer HP and Dell servers.

- Generated AHS report log files for HP blades and iLO log files for the servers

- Identified repeatable, predictable tasks and used Ansible to assist with scripts to automate jobs

- Pulled logs files, ran traces, and other administrative information to assist with root cause.

- Managed incidents received from other departments and adhered to ITIL process using change controls.

- Resolved tickets which are received from SMC (Service Management Center or Console)

- Followed proper documentation for resolving incident (tickets) or escalated as needed for remediation.

- Used Dell EMC Avamar administrator and client software for restores.

- Created and ran PowerShell scripts in active directory to identify trends and help with automation

- Worked with Symantec Endpoint Protection and vendor to identify trends to prevent problems

- Attended weekly team meeting via Zoom and Microsoft Teams in an Office 365 environment

- Performed restores to servers from cell managers using Micro Focus Data Protector

- Performed analysis and troubleshoot issues in the Citrix environment.

- Increased drive space available for Windows SQL, and web servers.

- Resolve issues in CrowdStrike, Symantec Endpoint Protection, and Check Point Endpoint Security

- Assisted with troubleshooting issues with web pages by restarting web page instances.

- Worked with desktop employees to bring up new preconfigured domain controllers.

- Ansible scripting and automation tool. Assisted in the of upgrade Windows server 2012 and 2016.

- Used Grafana to be able to analyze stored data regarding server behavioral patterns.

- Used Failover Cluster Manager to assist with Windows SQL server and cluster recoveries

- Provide support for Check Point Endpoint Security VPN client software and configurations

- Provided support for and Impero Guest and Host client remote administration software

- Used SMC Service Now and IBM NetCool to manage alerting and ticketing to our group.

- Created VM snapshots in vCenter for Microsoft dumps to be analyzed to determine root cause.

- Used Systems Management Center, and Grafana to log and update trouble tickets and incidents.

- Worked vCenter VMware vRealize (Aria) Operations, Log Insight to for root cause analysis.

- Worked to recover faulty disks and RAM in vXrail nodes and bring vCenter clusters online

- Helped to manage software upgrades, and worked with vendors for support and assistance.

- Created working documents for work flow and problem resolution for the team.

- Documented procedures and processes used to research, assess, troubleshoot, test resolve support issues.

- Worked with vendors to schedule service and repair of servers, blade, chassis peripherals, etc.

- Proactively learned new technologies inside and outside of work hours to add value to the company

Voestalpine (White, GA) 05/2017 – 03/2019

Information Technology Dept.

- Managed and administered 2008/2012 Active Directory. Moves adds, changes, deletes of user accounts.

- Managed file and print server. Managed Exchange 2016 mailboxes. Coordinated pricing with vendors.

- Administered and managed corporate cellular account with Verizon. Provided vendor management.

- Assisted C-level in making economical I.T. decisions in regards to upgrades and related projects

- An escalation point for IT issues throughout the facility and report to C level management

- Configured production and lab environment for laptops, workstations, and servers.

- Configured point to point VPN tunnel for remote locations.

- The company’s ITAM (Information Technology asset manager) and used Remedy to keep track assets.

- Use SCCM server to image IBM laptops, HP desktops, and HP minis with Windows 7 and 10

- Helped to manage software upgrade. Worked with vendors for support and assistance.

- Helped configure Cisco switches, configure DHCP scopes, and setup new users in 2008/2012 AD

- Documented procedures processes used to research, assess, troubleshoot, and resolve support incidents

- Help to manage inventory using Remedy system and Dell Identity Management system.

Mohawk Industries Aliyah Staffing (Calhoun, GA) 02/2017 – 05/2017

Logistics – Special Projects

- Worked directly with the Plant Manager to help figure expenses (outgoing and incoming) for shipping

- Monitored and tuned the video capture software that gives provides accountability for outgoing orders

- Created a diagram of network components / internal wiring of computer / forklift video capture system.

- Setup and administered fixed asset management locker system for handheld scanners, tablets.

- Created, diagramed, and labeled a detail schematic of the southern portion of the warehouse.

Self Employed (Atlanta, GA) 11/2013 – 02/2017

LAN Administrator

- Managed IT services for small companies by managing uptime, performance, resources, and IT security

- Helped upkeep, configuration, and reliable operation of all servers and platforms within the organization

- Led team to organize processes for transportation and helped to create a better flow for employees.

- Designed solutions 2008-2012 Active Directory environment vSphere, vCenter, appliance ESXi 6.5.

- Assessed network vulnerabilities and set firewall rules and password policies.

- Cleaned operating system of virus and malware. Performed OS patching tested application compatibility

- Checked server and desktop logs to resolve OS functional issues. Configured wireless printing wireless

- Built desktop computers and laptops from barebones materials. Backup and restore customer data.

Randstad – Corporate Office (Atlanta, GA)05/2010 – 10/2013

Network Administrator III (NOC Environment)

- Administer servers in a Windows 2012 (R2), 2008 (R2) and 2003 32-bit / 64-bit AD environment.

- Led team to setup VMware virtual environment for copying, and exporting, and creating virtual servers.

- Led team to setup new IBM Blade servers and configured ESX hosts for virtual environment.

- Performed hands on physical to virtual (P2V) and V2V conversions of 200 devices and Exchange 2007.

- Worked closely with vendors from VMWare, Dell for storage, and IBM for blade support

- Identified and suggested solutions to help the VMware network traffic to flow more efficiently

- Upgraded Server OS from Windows 2003 to Server 2008 during physical to virtual conversion.

- Configured VMware Update Manager for patches and updates. Managed the whole vSphere project.

- Configured Dell EqualLogic SAN device and managed disk space between servers

- Trained management and coworkers. Mentored subordinates on Windows and VMware and technology.

- Performed moves, adds, changes, deletes on active directory accounts. Configured AD scripts.

- Configured and updated templates, and patched and updated ESXi hosts and VM’s

- Configured environment for HA groups, vMotion between hosts, and DRS rules.

- Blacklist/whitelist domains and email accounts on Barracuda firewall.

- Familiarity with ITIL and the process and helped to adhere to those standards.

- Configured and setup a virtual desktop infrastructure (VDI). Troubleshot Citrix server connections.

- Performed firmware updates for blades, ESXi hosts, and performed upgrade from VMware 4.1 to 5.0

- Configured postini entries for proper routing of email to public folders and distribution lists

- Performed storage replications across WAN between iSCSI SAN partners

- Configured EqualLogic and used Dell SANHQ to monitor disk usage, firmware, utilization, disk I/O

- Configures SAN replication partner, tested and ensured replication was working properly.

- Built physical and virtual domain controllers and file servers. Setup cluster print servers in VMware.

- Wrote scripts for Exchange PowerShell to extract active directory data for users and computers.

- Configured mail enabled public folders, calendars, and other related duties.

- Monitored Tivoli server backups and re-ran failed jobs. Restored missing, deleted, files and folders.

- Performs exchange database maintenance by compacting, consolidating, and removing white space

- Configured IIS on Exchange servers and help troubleshoot SMTP relay issues.

Consulting (Atlanta, GA)10/2009 –04/2010

Network Administrator / Desktop Support

- Administered servers in a Windows 2003 and 2008 32-bit and 64-bit Active Directory environment.

- Setup AD structure, network printers, and shares with permissions.

- Built servers and desktops from scratch both X64 and x86 installed OS and other SW.

- Resolved network connectivity, email, and application issues with MS Office on desktop and laptops.

- Performed server HW and SW maintenance by replacing and/or calling warranty support

- Refurbished desktops and laptops and resolved wireless network connectivity issues.

- Configured TCP/IP, WINS, DNS, and DHCP settings and configured wireless network security.

IST Management (Atlanta, GA)05/2005 – 10/2009

Network Administrator / Desktop Support

- Administered servers in a Windows 2003 and 2008 32-bit and 64-bit Active Directory environment.

- Setup Citrix Xen Server virtual environment for copying, and exporting images Citrix virtual servers.

- Managed new account projects by outlining, detailing the scope, and managing the timeline and responsibilities of all parties involved and seeing them to completion.

- Test and implemented VMware ESX Server, Workstation, and VMware Infrastructure.

- Managed full and incremental backups using Symantec Backup Exec and Exabyte Tape backup

- Performed file daily and weekly backup and file restoration. Worked with TCP/IP, DNS

- Performed server hardware and software maintenance by replacing or calling warranty support.

- Setup and configured Cisco VOIP phones using Cisco Call Manager and Unity Administrator.

- Built out domain controllers, file printer server that was also a printer and share server.

- Configured logon scripts, home directories, reset passwords, and created mail enabled accounts.

- Setup and configured a test environment with 2003 and 2008 domain controllers and 2003 Exchange

- Edited group policies and configured vbscripts for AD logons and virtualized applications.

- Setup wireless routers, projectors, desktop firewalls, and served as a desktop architect.

- Configured Firebox firewall, and setup VPN between sites. Blacklist/whitelist domains on Barracuda.

- Exported and imported IIS websites in .xml when bringing up new Web servers in IIS 5.0

- Exhibited strong doc skills by creating custom SOP and disaster recovery documentation

- Managed team of employees to aid in tasks and implementation / project completion

- Configured firewalls/routers and with natted address for FTP site to external network.

- Setup Microsoft Exchange calendars, created distribution groups, and aided in mailbox restoration.

Education:

Chattahoochee Technical College (Cartersville, GA) Network Specialist - AAS

CIS Program– Graduated - August 2018 – GPA 3.9 - Honor Society

References Available Upon Request

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