Richard Munger

Information Technology Specialist Profile

ady17b@r.postjobfree.com

931-***-****• Lewisburg, TN, 37091

Technically minded individual who has achieved a bachelor's degree in Cybersecurity; possess aptitude for providing technical assistance to ensure seamless workflow. Talent for monitoring and answering requests / calls related to IT issues in timely manner. Capable of utilizing troubleshooting strategies / skills to identify and resolve customer network, software, and hardware issues. Talent for managing network / system security and analyzing organization cyber security needs. Quick learner with ability to perform installation and configuring of system / network. Deft at ensuring smooth execution of project by providing excellent technical support. Persuasive communicator and creative problem-solver with strong attention-to-detail and quick-learning skills.

Technical Proficiencies

Microsoft Office, Active Directory, IDS/IPS, network security, and multi-factor authentication

Career Highlights

University of Arkansas-Grantham 2020 – 2023

Bachelor’s Degree in Cybersecurity

Develop knowledge, skills, and dispositions in managing network / system security. Analyze cyber security needs of organization. Build solid foundation in computer technology, networking, and system administration. Enhance expertise in resolving complex problems, responding to cyber threats, and applying security techniques.

Ford Motor Company 1996 – Present

Shop Foreman / Assistant Service Manager / Lead Technician

Perform repair of vehicles concerns in timely and professional manner. Oversee day-to-day activities of service department, including managing workflow and ensuring timely and accurate completion of repairs and maintenance. Conduct diagnostic tests and repairs on wide range of vehicles while serving as a subject matter expert.

• Directed team of 10 team members to manage and monitor all aspects of high-level electronics diagnostics.

• Ensured potential achievement of collective goals by leading cross-functional teams.

• Delivered exceptional support to parts department on stocking levels, inventory, and correct parts lookup / ordering.

United States Army, (Secret security clearance) Patriot Missile electronics repair.

Education

Bachelor’s Degree in Cybersecurity, GPA 4.0, Summa Cum Laude, Dean’s List, member of honors society Delta Epsilon Tau University of Arkansas-Grantham.

High School Diploma

Nashville Auto Diesel College Diploma

Licenses & Certifications

Studying for CISSP and Network+