PROFILE

I wanted to start off with sharing some personal information about me! I’m an

Arizona Native who lives in Chandler. I'm a wife and a mama to a 2 year old son named Jace! I have experience in administrative assistant work for 10+ years and have been a service manager in the past and managing scheduling and operations for almost the last year.

I am a quick learner and I’m very organized.

I love to help people and be apart of a team and community. EXPERIENCE

OPERATIONS MANAGER- YOU ARE YOUTHFUL; PHOENIX, AZ

AUGUST 2022-PRESENT

Responsible for scheduling and contacting clients for deposits and invoices for specific services. Discuss cost/time estimates with clients and collect deposits and additional fees for services. Manage social media platform and respond to inquiries for services. Experience in Canva to help with marketing and promoting services. Upload short videos to companies YouTube Channel. Send consent forms for specific services via Docusign. Manage Amazon store front for products we offer to clients. Assist in other miscellaneous task and special projects for the business and help with the owners schedule.

System Experience: Square + Boulevard

SARA GONZALES

3 8 2 1 S LAUREL WAY

CHANDLER, AZ 8 5 2 8 6

Cell #: 602-***-****

FRONT OFFICE ASSISTANT + DEVICE ADMIN COORDINATOR- HONOR HEALTH CARDIAC ARRHYTHMIA; SCOTTSDALE, AZ

MAY 2019- DECEMBER 2020

Responsible for answering phones, schedule and call New Patient referrals and existing patients for device checks and follow up appointments. Enter, scan into EMR and update patients demographics and health information into system and file into patient charts (Nextgen). Collect copays and balances. Pull voicemails from doctors and physician assistants to schedule follow up appointments from procedures or hospital consults. Print patient paperwork and prep charts for following day clinic. Check in and out patients. Organize fax folder and file patient referrals into chart. Responsible for calling patients to assist home monitors for device clinic (pacemakers, defibulators etc.), disconnected or missed scheduled downloads and giving manufacturers number if patient is unable to reset monitor from home. Schedule abnormal remote results tasked by device clinic or physicians. Maintain manufacturer sites for home monitoring and enrolling patients. Sending out letters to patients unable to contact by phone for appointments or missed downloads or disconnected monitors. Inform patients of their next schedule downloads and setup patient in MURJ (remote monitoring system-3rd party) for their appropriate date of service for their next schedule download. Complete task for device clinic to schedule Post Op patients and abnormal remote results with device clinic and/or physicians. Answer phones for remote monitoring and pull voicemails for the device clinic on remote issues. System Experience: Nextgen and EPIC

CLINICAL & SURGERY SCHEDULER, BILTMORE CARDIOLOGY; PHOENIX, AZ

FEBRUARY 2018- APRIL 2019

Responsible for answering phones and take messages for Physician and Nurse Practitioner, regarding scheduling or if patient has questions about their care. Organize Physicians schedule and schedule appointments and for any cardiac testing for patients. Coordinate procedures with the hospital and with the physicians schedule. Fill out patient forms and send in patient demographics and records to hospital and give the chart to procedure scheduling to confirm authorization. Call new patient referrals and schedule. Update patient information and insurance when necessary and organize patient paper work that needs to be scanned. Turn in fee tickets to be processed for billing purposes. Confirm appointments and reschedule if necessary. Cover other clinics in the office when other schedulers are out on sick time or time off. PATIENT CARE REPRESENTATIVE, NORTH COAST FAMILY MEDICAL GROUP; ENCINITAS, CA

OCTOBER 2016- JUNE 2017

Responsible checking in and schedule patients for future appointments. Answer the emergency line for Triage, doctors or pharmacies, enter patient’s demographics, update and scan in EMR system. Collect and balance over the counter payments for insurance and billing, balance and close out daily deposit batches in system and give to Administrator at end of day. Verify eligibility of insurance benefits online and update copays when needed. Print out schedules for 5 days in advance. Release any controlled substance RX’s or medical records to patients. Open and/or close office duties.

LEAD PATIENT SERVICE MANAGER, PHYSIOTHERAPY ASSOCIATES; PHOENIX + SCOTTSDALE, AZ

OCTOBER 2013- APRIL 2016

Responsible for opening and/or closing the clinic, scheduling patients, answering phones and check messages, enter patient’s demographics in system. Collect and balance over the counter payments for insurance, count and deposit cash collected, apply any money on accounts, check and send out mail. Order supplies and run errands for the office. Run daily charge reports, keep track of number of visits and weekly projections and reports for the clinic, complete monthly Quality and Compliance Reports and send into Regional Manager. Verify eligibility of benefits and submit authorization for insurance, stay up to do date on any insurance information, fax patient summary’s to referring doctors and keep track of signed Medicare Plan of Cares and Medicare max of benefits weekly. Send out Medical Records and enter in checks into billing system. Send out Money Order and Medical Record checks to Corporate, scan in any accounts payable to Corporate. Complete billing tasks weekly and help patients with their account balance. Manage front desk and communicate closely with Clinic Director. EDUCATION

CACTUS HIGH SCHOOL, GLENDALE, AZ

HIGH SCHOOL DIPLOMA 2007

PHOENIX COMMUNITY COLLEGE; PHOENIX, AZ

1 YEAR FALL 2007- SPRING 2008

THE SKIN AND MAKEUP INSTITUTE; PEORIA, AZ

LICENSE ESTHETICIAN 2009

GLENDALE COMMUNITY COLLEGE; GLENDALE, AZ

1 SEMESTER SPRING 2011

THE FORUM REAL ESTATE SCHOOL; CHANDLER, AZ 2020 - REAL ESTATE LICENSE- MAY 2022 LICENSE #: SA702419000 (INACTIVE) REFERENCES

Available upon request

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