Customer Relations Business Operations

Sonia Dhembi

Miami, FL*****, Miami, FL 305-***-**** **********@*****.***

Professional Summary

Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.

Skills

• Business operations knowledge

• Administrative Management

• Aloha POS

• Microsoft office suite

• Training and Development Skills

• Customer Relations

• Inventory Tracking and Management

• Growth rate

• Attention to detail and accuracy

• Foodservice and safety expert

• Sales proficient

• Business operations knowledge

• Administrative Management

• Aloha POS

• Microsoft office suite

• Training and Development Skills

• Customer Relations

Work History

Hospitality Manager, 01/2023-Present

Astra – Miami, Fl

Met, greeted guest and organized table reservations

Organized the daily and weekly schedule for the restaurant’ staff

Ensured the highest standards of food and beverage services

Conduct daily pre-shift and weekly departmental meeting to ensure organizational efficiently

Efficiently resolve problems or concerns to the satisfactions of all involved parties

Recruited, trained, managed and developed a team

Case Manager, 03/2020 - 08/2021

Law Office Of Alex Hanna – Miami, FL

• Assist attorneys prepare cases and organize key evidence for trial

• Efficiently manage assigned case load, keeping track of paperwork and entering data in computer

• Legal research on case law as related to immigration

• Follow up on pending client

• Making phone call to update client with case progress and answering their questions

• Obtaining documents from foreign countries, including visas and passports

• Translating documents written in foreign language

Assistant General Manager, 09/2018 - 10/2019

Pasta Beach Boston – Boston, MA

• Provide administrative related support to GM.

• Schedule and direct staff in daily work assignments to maximize productivity.

• Monitor and maintain Aloha system

• Boosted yearly profits through process optimization and improved training

• Address negative customers feedback immediately

• Efficiently resolve problems or concerns to satisfaction of all involved parties

• Built customer loyalty by devising promotions and products according to customer needs and budget

Bartender, 05/2015 - 05/2017

The Whisky Priest – Boston, MA

• Precisely described menu items took orders and made recommendations in friendly manner

• Crafted special drink and cocktail menu items for seasonal offerings.

• Followed strict recipes and drink measurements to minimize product used

• Assisted guests with menu choices and selection of beer, wine, and whisky

• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory

• Suggested additional items to customers to increase restaurant sales

• Attended whisky history lessons

Education

Bachelor of Arts: International Relations/Business, 05/2014

Suffolk University - Boston, MA

• Dean's List

• United Nation Seminar

• Study Abroad: Suffolk University Madrid 2014

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