Account /Project Management

MARCELLA CALAGIAS

North Kingstown, RI *****

215-***-**** • ********.********@*******.***

SUMMARY OF QUALIFICATIONS

Account Management • Relationship Building • Meeting & Exceeding Goals Innovative, resourceful professional with experience and expertise in Account Management. Highly adept at developing relationships with clients/customers. Excellent written and verbal communication skills. Takes pride in offering an outstanding client experience that results in repeat and referral business. Solid work ethic. Outstanding Problem-Solving Skills Precise Attention to Detail Project Management Negotiation & Persuasion Skills Excellent Follow-Through Skills Team Collaboration Development of Leads and Referrals Prioritization of Workflow Sales Experience

Proven ability to increase sales and profitability.

Computer skills including: Microsoft Office Suite, Word, Excel, Access.

Also skilled in AutoCAD and CAP.

Able to quickly learn and apply new training and new technologies.

Strong skills in logistics and strategic planning. PROFESSIONAL EXPERIENCE

Natco, West Warwick, RI 2022 – present

Account Specialist for the Wal-Mart Account

• Work with Natco’s largest account – Wal-Mart.

• Utilize a high level of professionalism as the lead point of contact for all client account management matters. Ensure proper service and timely delivery of products.

• In accordance with Wal-Mart’s rigorous focus on recycling of materials, evaluate and consistently meet their needs to align with this initiative.

• Collaborate with overseas suppliers.

• Maintain detailed spreadsheets.

• Review, set up and maintain product details including item numbers, cost, prices, weights, dimensions.

• Coordinate with the Compliance team to ensure all testing requirements are met.

• Proofread artwork and legal requirements for client approval.

• Track and expedite the movement of seasonal and rollout purchase orders.

• Communicate/collaborate effectively with the Sales and Customer Service teams. CVS Health, Woonsocket, RI 2018 – 2022

Patient Support Specialist

• Provided excellent customer service while representing the high standards of CVS Health.

• Listened attentively to customers to ascertain their needs and followed up with products/services to meet their needs.

• Protected highly confidential information.

Rhode Island Design Center, West Warwick, RI 2017 – 2018 Design Consultant

• Assisted retail customers and offered high-end design solutions.

• Greeted clients and evaluated their needs and budgets for interior designs.

• Made product recommendations.

• Ordered products and tracked orders. Resolved any issues in the delivery process. Continued

MARCELLA CALAGIAS • 215-***-**** • ********.********@*******.*** • Page 2 3 Day Blinds, Irvine, CA 2015 – 2016

Design Consultant

• Provided in-home consultation and sales. Developed and presented quotes.

• Built excellent rapport with clients. Closed business. Ordered products and scheduled installations.

• Utilized excellent follow up to ensure client satisfaction. Quickly resolved issues. RAC Acceptance, Langhorne, PA 2011 - 2015

Assistant Manager

• Gained a strong reputation for quality service and ability to meet and exceed goals.

• Developed strong relationships with customers. Scheduled deliveries. Thomasville of Oxford Valley, Fairless Hill, PA 2008 – 2009 Mealey’s Furniture, Fairless Hills, PA 2006 – 2008 Sales Representative/Interior Designer

• Assisted retail customers and offered effective design solutions.

• Listened attentively to understand their needs and responded with appropriate products.

• Presented floor plans and price quotes. Placed and tracked orders. Quickly resolved issues.

• Attended industry trade shows to increase product knowledge. Avalon Carpet Tile & Flooring, Cherry Hill, NJ 2002 – 2005 Sales Representative

• Assisted retail customers, builders, and contractors in selection of carpet, tile, and flooring to complete their design projects. Evaluated inventory to ensure products were in stock. Accurately entered orders. Educational & Institutional Cooperative Purchasing, Inc., Jericho, NY 1996 - 2002 Interior Designer/Furniture Specialist

• Worked at the University to meet with end-users to discuss furniture and flooring redesign projects.

• Assisted with product selections. Prepared space planning drawings and technical documentation.

• Developed and presented quotes. Collaborated with procurement to process orders.

• Negotiated terms and prices with vendors.

• Oversaw and managed interior design projects and process from inception through to completion.

• Worked closely with designers, architects, facilities managers, purchasing agents, human resources, contractors and installers. Traced orders and monitored product delivery and installation. Major Accomplishment in this role:

Assigned to and managed multi-million-dollar Rutgers University account - one of the top 10 accounts in the country of Educational and Institutional Cooperative. I personally reorganized and maintained library of product resource materials. Award: I was presented with Legion of Excellence Award for superlative design and consultation.

EDUCATION & TRAINING

Moore College of Art & Design, Philadelphia, PA - Bachelor of Fine Arts / Interior Design Formal Sales Training Completed

Training Completed through CVS Health in Epic software and Athena billing system.

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