Customer Service Security Officer

JAMES MORALES

Mansfield, TX *****

682-***-**** - ************@*****.***

PROFESSIONAL SUMMARY

Dedicated Security Supervisor skilled in providing exceptional security monitoring, knowledge of surveillance protocols and CCTV equipment. Focused and detail-oriented with proven history of mitigating risks and utilizing reasoned decision-making in high-pressure situations.

SKILLS

Law Enforcement Collaboration

Investigate Breaches

Emergency Response

Terrorism Threat Identification

Bilingual

Daily Status Reports

Team Leadership

Security Officer Training

Active Shooter Training

Firearms Training

WORK HISTORY

12/2022 to Current Security Supervisor

Paragon Security – Dallas, TX

Recorded incident reports with detailed accounts of occurrences. Oversaw team of security officers and managed scheduling and performance evaluations.

Conducted regular patrols of facility to detect and deter security threats. Prepared and submitted reports to keep management informed of security activities and developments.

09/2022 to 10/2022 Security Guard

Allied Universal Security Services – Fort Worth, TX Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.

Secured premises and personnel by patrolling property and monitoring surveillance equipment.

Responded quickly to incidents and assessed active situations for security concerns.

09/2022 to 10/2022 Armed Messenger/Driver Helper

Brinks – Grapevine, TX

Displayed very good communication and customer service skills. Exhibited good attendance, work habits, and willingness to learn job functions. Assisted driver with product or package deliveries to residential and commercial locations.

Assisted drivers with loading and unloading packages onto delivery trucks to maintain deadlines.

07/2022 to 08/2022 Armed Messenger

Loomis Armored – Dallas, TX

Drove safely at all times to avoid accidents and harm. Followed company policies and procedures during shift. Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers. Verified package information to check for accuracy and completeness. 01/2005 to 06/2022 Police Officer

Mansfield Police Department – Mansfield, TX

Secured crime scenes, gathered evidence, and questioned witnesses. Talked regularly with citizens to establish rapport and become familiar presence in area.

Investigated and reported crimes, accidents, offenses, and damage to property. Conducted witness interviews and gathered details regarding incidents to determine best course of action.

12/2002 to 01/2005 Police Officer

Dallas Area Rapid Transit Police Department – Dallas, TX Secured crime scenes, gathered evidence, and questioned witnesses. Talked regularly with citizens to establish rapport and become familiar presence in area.

Investigated and reported crimes, accidents, offenses, and damage to property. Conducted witness interviews and gathered details regarding incidents to determine best course of action.

EDUCATION

GED

W.W. Samuel - Dallas, TX

No Degree: Munitions Systems Technology

Community College of The Air Force - Montgomery, AL LANGUAGES

Spanish

Native or Bilingual

Contact this candidate