Customer Service Representative
Resume:
Terrie Lewandowski
262-***-**** *****************@*****.*** 3205 Heartland Ln. Racine, WI 53402
Professional Summary
Customer service representative with over 30 years of service in various industries. My past duties include sales, scheduling, data entry, conflict resolution.
Skills
Ability to learn new software and procedures quickly. MS Office proficiency.
Professional interaction with all types of customers, excelling at listening to customer needs, articulating product benefits and creating solutions that provide value to the customer.
Work History
Corporate Call Specialist - MGIC
September 2020 - June 2023
Answered calls from banking customers in a corporate call call center. Directed calls to underwriters, customer care department or master policy department.
Assisted underwriters with identifying loan certificates and cancelling commitment certificates.
Effectively worked the various mailboxes.
Assisting master policy with branch review checklists.
Fitting Services - Knueppel HealthCare Services Inc. – West Allis, WI
March 2014 – March 2020
Assist clients with selection of medical devices. Verification of insurance coverage and education of clients on medical products.
Reception - Knueppel HealthCare Services Inc. – West Allis, WI
June 2012 – March 2014
Provided customer service to clients.
Answered incoming phone calls.
Scanned client documentation.
Senior Air Coordinator - Meetings & Incentives - Caledonia, WI
May 1998 - April 2010
Coordinated airline travel for regional and national sales meetings for groups up to 5,000 participants.
Prepared itineraries and attendee packets.
Managed logistics for registration desks.
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