Instructional Design, Curriculum Management, Content Management, LMS

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GARY FITZPATRICK

Oak Lawn, IL *****

****.************@*****.*** / 708-***-**** / LinkedIn Profile SUMMARY

Influential and creative leader with in depth knowledge of global leadership principles, specifically leadership development of all levels within a global environment. Strong experience in leading project teams, individuals, partners, and collaborators in educational technology, instructional design initiatives, and curriculum development efforts. Proven leader in the instructional design and curriculum development field. Deep knowledge of leading multicultural educational design project teams towards an optimization and advancement of large organizational curricula and instructional design initiatives.

EDUCATION AND TRAINING

Doctor of Management: Global Leadership 01/2021

Colorado Technical University - Colorado Springs, CO

• Dissertation: Exploring the Global Leadership Competencies Required to Develop Leaders within a Multinational Corporation.

Masters of Education: Instructional Technology 03/2008 American InterContinental University - Schaumburg, IL Bachelor of Science: Kinesiology 05/2004

Western Illinois University - Macomb, IL

SKILLS

• Global leadership competencies and in-depth

multicultural leadership skills

• Curriculum management, analysis, maintenance,

innovation, and overall curriculum optimization and improvement

• Instructional technology and adult learning

methodologies

• Data gathering and analysis skills for evaluating curricula, learning, and performance solutions

• Managing and leading design and technology staff to deliver all mediums of learning and development

activities

• Managing operations and efficiency

• Hiring, training, and onboarding

• Inter-department collaboration

• Articulate Storyline Products, Rise360, Sharepoint Online, Microsoft Power Apps, Lectora Online,

Synthesia, Camtasia, Snagit, Adobe Suite, NICE

Call Recording, HTML5, Jquery, CSS, SCORM

EXPERIENCE

Solutions Design Manager / Colorado Technical University - Remote 09/2015 – 06/2023

• Hired, onboarded, and provided continuous development opportunities/events to design staff

• Increased user/learner experience year over year for multiple years based on all levels survey and pre/post focus group data along with performance metrics

• Led the development of curricula for varying modes of learning and learning delivery approaches for the adult learner (micro-learning, web-based training, gamification, instructor led, video learning)

• Created and executed in-depth and phased strategies involving leader and staff level curriculum, content management, web development, eLearning, and development of targeted high-performance and learning resources

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• Managed the learning management system (LMS) admissions department resources (Course Code List, eLearning Catalog, WBT Completion Reports, Quick Reference Guides)

• Reviewed and modified product samples to account for technical and aesthetic requirements

• Communicated and collaborated with executive leadership, senior managers, managers, and staff level throughout full project life cycles (SWOT Analysis, RACI Matrix templates, Project scope journal)

• Researched, vetted, analyzed, implemented creative learning and performance solutions to operationally enhance department systems, improve learner and user experiences, and increase leadership & staff performance

• Applied continuous improvement program in daily activities to boost productivity, improve quality and reduce costs Learning and Development Consultant / Blue Cross and Blue Shield - Chicago, IL 08/2011 - 08/2015

• Developed comprehensive curriculum learning strategies and curriculum blueprints to plan and communicate short term and long term curriculum improvements within the new hire Customer Advocate curriculum

• Drafted, distributed, and maintained project charters and work-plans highlighting critical project management milestones, timeframes, deadlines, critical tasks, task delegation, in-scope and out of-scope project items, task progress, risks, mitigations, assumptions, and project governance process

• Developed curriculum (Customer Advocate Curricula) and training plans/events for over 100-3,000 employees

(Affordable Care Act Training) and business leaders based upon research, interviews and information gleaned from workshops

• Collected and reported on data such as pre and post-course skill assessments, participation numbers and course assessments

• Transformed business operations by designing courses that met specific organizational objectives.

• Mentored team members to succeed and advance within department and company

• Met with business unit heads to gather requirements and plan course objectives

• Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance

• Analyzed employee skill levels and implemented new techniques to boost staff knowledge

• Created testing and evaluation procedures to assess performance before, during and after training sessions

• Utilized and implemented multiple new learning and development technology to train new employees and provide effective development and onboarding

Server / Levy Restaurants - Chicago, IL 03/2009 - 10/2012

• Checked with customers to determine satisfaction with meals, promptly taking action to correct problems

• Trained new employees on restaurant procedures and plating techniques

• Developed strong and lasting resident/patron relationships Instructional Designer / Sargent & Lundy - Chicago, IL (Contract Employee) 11/2008 - 01/2009

• Developed and improved curricula, course formats and lesson presentations for diverse topics

• Utilized knowledge of industry best practices to improve upon existing training methods

• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines Senior Admissions Advisor / American Intercontinental University Online - Schaumburg, IL 08/2004 - 09/2008

• Trained, mentored, and assisted in onboarding new hire Admissions Advisors

• Received incoming calls from potential students and provided detailed information about institution

• Thoroughly reviewed admissions applications and evaluated credentials to approve students for enrollment

• Collaborated with financial aid, education and career services departments to achieve student enrollment targets.

• Brought in new students with effective outreach plans

• Promoted to Senior Admissions Advisor in 2006

• Assisted students in understanding application processes, admissions requirements and financial aid options LANGUAGES

French:

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Limited to Moderate Professional Use

CERTIFICATIONS & PROFESSIONAL AFFILIATIONS

• Realistic Project Management Certification - 2012 AWARDS

• CTU Pinnacle Leadership Award (2021, 2016)

• HCSC/Blue Cross and Blue Shield Team 5 Star Leadership Award (2012)

• HCSC/Blue Cross and Blue Shield Certificates & Awards for Exceeding Performance Goals

• Leadership Award: Difference Maker (2015)

• New Hire Customer Advocate curriculum (2013)

• Sales Delivery Group Migration (2012)

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