Semaj McLaughlin

Washington, D.C. ***** 202-***-****

ady15c@r.postjobfree.com

Summary of Qualifications

●Self-motivated professional with excellent communication, creativity, and leadership skills

●Ability to plan and coordinate using time management strategies to proficiently complete tasks

●Ability to use critical thinking skills with excellent customer service resulting in an outcome of increased productivity

●Detailed oriented with ability to adapt to a variety of environments with a diverse culture

EXPERIENCE

Polite Piggy’s –Children’s Camp & Programs - Washington, D.C. August 2019 – March 2020

Extended Learning Group Leader

●Excellent & professional interactions with youths, staff & parents

●Responsible for creating age appropriate activities

●Monitor the security & safety of kids in the program

●Supervised and monitored children on field trips to ensure their safety

●Maintain clean environment in compliance with Safety and Sanitation policy

●Resolve parents’ complaints or concerns promptly and efficiently

●Collaborated in discussions with teaching staff & director to ensure the stability of the school’s mission

Recreation Centers – Washington, D.C. October 2017 – January 2018

Community Service - Volunteer

●Excellent & professional interactions with youths, staff & parents

●Maintain clean & sanitized environment in compliance with Safety and Sanitation policy

●Monitor and assisted with the activities in the program

●Assist After-care students with homework & projects needed

●Worked with the team to complete decorations for the Thanksgiving, Christmas & New Year

Ace Hardware – Washington, D.C. May 2017 – September 2017

Associate

●Greeted customers entering or leaving the store with professionalism

●Assist customers with using online and mobile devices

●Resolve customer’s complaints promptly and efficiently

●Answer calls in a prompt and courteous manner

●Assist with processing online orders & receiving supplies

●Responsible for stocking merchandise to ensure customer satisfaction

●Responsible for maintaining product knowledge, location & layout of products

●Maintain professionalism at all times with customers and staff members

●Attended meetings with staff to discuss challenges and concerns

Recreation Centers – Washington, D.C. October 2016 – January 2017

Community Service – Volunteer

Office Assistant

●Ability to use computers for word processing and data management

●Ability to use spreadsheets to organize data, records & files

●Organized and composed files/reports/secured information on the computer

●Responsible for maintaining a safe and clean environment for kids/staff

●Greeted and assisted kids/parents/staff in a professional manner

Community Day – N.E. – Washington, D.C. July 2017

Community Service- Volunteer

●Distribute Flyers for Events/Resources

●Distribute food to residence within the community

●Supervise children at the playground

EDUCATION & Training

Customer Service Training November 2022 – March 2023

Opportunities Industrialization Center (OIC/DC)

Washington, DC

Prospect College - Washington, D.C. January 2019 - November2020

Medical Office Administration

●Coursework in Triage & Medication,

●Medical Office Procedures: Medical Emergencies & Specialties, Anatomy & Medical Terminology, Laboratory Procedures,

● Electronic Health Records, Medical Billing & Insurance

Eastern High School – Washington, D.C. June 2018

Certification/Skills

NRF Customer Service & Sales Specialist April 4, 2023

Credential #58612384

References Available Upon Request

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