SWIMMING - FITNESS - TRAVEL - MUSIC

P R O F I L

S K I L L S

E D U C A T I O N

W O R K E X P E R I E N C E

Responding to difficult customers

Calm and professional under pressure

Understanding customer needs

Cultural awareness

Detail-oriented professional with excellent communication, interpersonal and creative thinking skills, I am very interested in joining your company. I firmly believe that I can make positive contributions to your Company to continue to grow Its customer loyalty And maintain the highest level of customer service L A N G U A G E S

ANGLAIS

ARABE

FRANÇAIS

T A I F I I S M A I L

Keeping information facilities clean during operation

Passengers guided during embarkation and disembarkation, providing specialized care to passengers

Arrival and transit services, check-in services

Passengers requiring special handling

Make announcements

Very neat appearance

Problem and complaint resolution

Teamwork, FAST LEARNING

GROUND STAFF AGENT AIRPORT MED V CMN

SWISSPORT

Inform customers of essential travel information, such as travel departure times, air connections, and visa requirements.

Review of passenger documentation to determine destinations and issue boarding passes

Maintaining clean information facilities during the operation.

Announced arrival and departure information, used at the public address ( P. (A) Systems .

05 / 01 / 2023 - TO PRESENT

Provide assistance to colleagues as

required.

COMPUTER SKILLS

Pack Microsoft Office ( Word - Excel - PowerPoint, CANVA )

AMADEUS ALTEA SYSTEM

H O B B I E S

+212-*-****-**** ady14b@r.postjobfree.com CASABLANCA, MOROCCO 2011 - 2012

2016 - 2018

Diploma from the International School of

Tourism and Aviation and Maritime

NAS MAROC 25 / 06 / 2021 - 29 / 09 / 2021

Amadeus Altea CM

Keeping information facilities clean during operation

Passengers guided during embarkation and disembarkation, providing specialized care to passengers with special needs.

Passenger tickets inspected to verify information and obtain destination information

AIR ARABIA 14 / 10 / 2018 - 20 / 01 / 2019

2019

Certificate GROUND STAFF AIR ARABIA

NATIONAL AVIATION SERVICES AIRPORT MARRAKECH

GROUND STAFF AGENT AIRPORT MED V CMN

HIGH DEGREE SCIENCE ( PC ) GROUPE

JAMAL-DINE MAHYAOUI

2023

Certificate GROUND STAFF SWISSPORT

COMMERCIAL AGENT ( SAMSUNG MAGHREB ) 2015

Promotion of product / sales B2B / Customer care 2012 - 2015

DEUG : PHYSICAL SCIENCE CHEMISTRY

DEUTSH

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