Customer Service Advisor
Resume:
Suzanne Haldas ady142@r.postjobfree.com
Work Experience:
*/** ** *******: Atlantic Kia, West Islip NY, Service Advisor Responsible for greeting and providing excellent
customer service to all clients coming in for auto repairs and maintenance. maintaining high customer service satisfaction score Certified Kia advisor
responsible for verifying warranty covered repairs, and selling repairs as necessary
11/19 to 1/21: East Hills JCDR, Greenvale, Warranty Administrator Responsible for translating all technician notes into codes to Claim maximum dollar reimbursement from FCA
Aided advisors and techs with warrant covered items, updated shop personnel on new policies & repair service bulletins Maintained warranty schedule
3/13 to 5/22: RJK Security/Palm Beach Security, Exec. Assistant Responsible for day to day operation Responded to all incoming emails and phone calls from new and existing clients Prepared quotes and daily schedule with CEO
A/R and A/P using QuickBooks
Ordered necessary materials for installations
Set schedule for Technicians
8/11 to 3/13: Atlantic JCDR, West Islip, NY Warranty Administrator Responsible for coding and filing all warranty repairs Maintained training requirements for technicians and advisors Kept service dept. staff up to date on all Chrysler Service Bulletins and procedure guidelines
5/08 to 12/10: Westbury JCDR, Westbury NY, Service Advisor Greeted customers in a timely fashion in the service drive Recorded the customers concerns in the R&R system
Contacted customer with resolution to problem, cost of repairs and any maintenance necessary
Maintained contact throughout the day with customer Professional skills include computer literacy, all office equipment, Microsoft Office, QuickBooks, Excellent communication skills and Social Media
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