Sarah Phillips
Director of Administration
Dover, FL 33527
ady13x@r.postjobfree.com
Work Experience
Director of Administrative Coordination
Move Mobile Therapy - Jacksonville, FL
February 2021 to Present
• Insurance verification
• Submission of orders to referring doctors for signature, tracking and uploading to chart
• Creating Instructional packets for other clinicians and employees on pertinent functions of their scope within the company
• Weekly billing for Medicare patients as well as secondary insurances
• Creating invoices for Auto injury patients as well as self pay patients
• Posting Eras, remits for patients
• Troubleshooting billing issues, patient issues dealing with doctors and coordination of care
• Maintaining accounting spreadsheet as well as Order tracking Clinical Scheduling/ Team Coordinator
Nurse On Call
November 2018 to Present
• Census 100-150
• Coordinating/Staffing home bound patient's physician ordered disciplines to rehabilitate patient's to previous if not a more functional status
• Disciplines include PRN and Fulltime RN, LPN, PT, PTA, OT, OTA, ST, MSW, HHA all scheduled according to Medicare guidelines
• Adhering to authorization based insurances and requirements for patient's to obtain further care as deemed necessary by utilization management and documentation of patient's care/progression
• Lab coordination with nursing staff or outsourcing to IPS Mobile Lab Company
• Supply tracking for wound care patients
• Managing full time staff schedules to point based systems varying from 30 -35 points amongst RN, LPN, PT, PTA
• Actively innovating processes and approaches to office /insurance perspectives
• Administrative tasks as following SOC packet/Admission/Consents
• Verifying and uploading paper visits for patients
• On-boarding - Training new schedulers
Intake/ Scheduling Manager
Urban Jacksonville INC - Jacksonville, FL
June 2018 to November 2018
Intake Coordinator/Office Assistant/Orders Manager
• Census of 120-160
• Coordinating and staffing skilled home care disciplines PT, OT, ST, disciplines
• AHCA survey preparation and completion of HIPPA policies, infection control etc We did not have any COPS and had minor infractions upon completion of the 3 day survey
• Assigning lab requests and orders to clinicians
• Scheduling transportation for wheelchair bound patients, stretcher or ambulatory patients
• Assisting clients with finding resources for assistance with medication co-pays, finding new primary care physicians
• DME coordination for clients discharged from hospitals and skilled nursing facilities/ walkers, wheel
• chairs, 3-in-1 commodes etc..
• Medical supply knowledge - gathering supplies for ordered wound care services/ catheters
• Creating new approaches on how to inform clients of services beginning and ending in different grant funded programs ( i.e. I created the welcome and termination letters to alleviate client concerns, phone calls to the office with the intention to eradicate confusion and have the clients informed)
• Managing and maintaining internal calendars/spreadsheets regarding time off requests/coverage for weekends
• Auditing Medicare/Managed care (HMO/PPO insurances) for frequency/order compliance
• Client demographic verification
• Authorization/Insurance Specialist (MyAbility, DDE, Kinnser, Serv tracker, PECOS, NPI Registry,
• Allscripts, Curaspan, Uni vita, Carecentrix, Zirmed, etc )
• Maintaining monthly insurance verification process of all home health/managed care/grant clients
• Creating and modifying care plans for clients in various departments (Case management/CCE/Relief)
• Managed Care billing, denials, appeals, posting payments
• Maintaining home health clients orders incoming/outgoing (Faxing, receiving, checking into EMR)
• Scheduling client's visits per disciplines when authorization is received
• Entering all patient data into appropriate databases for patient's needs in regards to referral Clinical Scheduler
Home First Home Health Care
May 2017 to June 2017
• Census 150-220
• Coordinating/Staffing home bound patient's physician ordered disciplines to rehabilitate patient's to previous if not more functional status
• Disciplines include PRN and Fulltime RN, LPN, PT, PTA, OT, OTA, ST, MSW, HHA all scheduled according to Medicare guidelines
• Adhering to authorization based insurances and requirements for patient's to obtain further care as deemed necessary by utilization management and documentation of patient's care/progression
• Lab coordination with nursing staff or outsourcing to IPS Mobile Lab Company
• Supply tracking for wound care patients
• Managing full time staff schedules to point based systems varying from 30 -35 points amongst RN, LPN, PT, PTA
• Actively innovating processes and approaches to office /insurance perspectives
• Creating protocols for patients based off their diagnosis that have been implemented company wide and to our contracted insurance affiliates
Home Health Clinical Scheduler
Urban Jacksonville INC - Jacksonville, FL
April 2014 to April 2017
November 2015 promoted to current title)
Intake Coordinator/Office Assistant/Orders Manager
• Census of 120-160
• Coordinating and staffing skilled home care disciplines RN, PT, OT, ST, HHA, LPN, PTA, COTA disciplines
• AHCA survey preparation and completion of HIPPA policies, infection control etc We did not have any COPS and had minor infractions upon completion of the 3 day survey
• Assigning lab requests and orders to clinicians
• Scheduling transportation for wheelchair bound patients, stretcher or ambulatory patients
• Assisting clients with finding resources for assistance with medication co-pays, finding new primary care physicians
• DME coordination for clients discharged from hospitals and skilled nursing facilities/ walkers, wheel
• chairs, 3-in-1 commodes etc..
• Medical supply knowledge - gathering supplies for ordered wound care services/ catheters
• Creating new approaches on how to inform client's of services beginning and ending in different grant funded programs ( i.e. I created the welcome and termination letters to alleviate client concerns, phone calls to the office with the intention to eradicate confusion and have the clients informed)
• Managing and maintaining internal calendars/spreadsheets regarding time off requests/coverage for weekends
• Auditing Medicare/Managed care (HMO/PPO insurances) for frequency/order compliance
• Client demographic verification
• Authorization/Insurance Specialist (MyAbility, DDE, Kinnser, Servtracker, PECOS, NPI Registry,
• Allscripts, Curaspan, Uni vita, Carecentrix, Zirmed, etc )
• Maintaining monthly insurance verification process of all home health/managed care/grant clients
• Creating and modifying care plans for clients in various departments (Case management/CCE/Relief)
• Managed Care billing, denials, appeals, posting payments
• Maintaining home health clients orders incoming/outgoing (Faxing, receiving, checking into EMR)
• Scheduling client's visits per disciplines when authorization is received
• Entering all patient data into appropriate databases for patient's needs in regards to referral
• received
• Payroll for In-Home services Aides 50+ bi-weekly as well as their mileage
• Maintaining In-Home Services/Home Health patient's service authorizations
• Misc tasks as assigned
Clinical Health & Psychology - Jacksonville, FL
December 2013 to April 2014
• Scheduling established and new client's appointments
• Insurance verification/ billing/working denials
• Faxing/ filing/ dictation of previous day's appointments
• Medical record requests and maintenance
• New patient check in/ check out
• Collecting co-pays/Past due accounts /Invoicing vendors Medical Office Specialist
Bahri Orthopedics & Sports Medicine - Jacksonville, FL October 2012 to December 2013
Front Office/Reception/Scheduling
• Scheduling four doctors within three office locations all with different specialties
• Entering new clients into the system, Insurance verification
• New patient registration
• Filing, chart pulling, faxing/sorting incoming faxes
• Patient check-in
• Medical records, PT/MRI scripts
Hostess/Server
Mojo BBQ LLC - Jacksonville, FL
March 2012 to November 2012
• Customer Service
• Phones/messages/caterings/orders
• Sanitation/ Bussing
• Order taking, POS system, menu memorization
• Promoted to lead hostess in 3 months and then promoted to server 5 months after Receptionist
First Coast No More Homeless Pets - Jacksonville, FL August 2011 to March 2012
• Customer Service
• Greeting clients
• Filing/Faxing
• RX Requests
• Patient Intake/Discharge
• Medical Record Update
• Multi-Phone Lines
• Billing/Grant Verification
• Balancing Cash Drawer/Cash Drops
Education
High school or equivalent
Olympic College - Bremerton, WA
2007 to 2008
Skills
• Customer Service
• Front Desk
• Home Health
• Patient Care
• Home Care
• Utilization Management
• Managed Care
• Allscripts
• Insurance Verification
• Medical Records