James M. Worosz

**** *. ***** **** #****

Las Vegas, Nevada, 89118

702-***-****

ady12l@r.postjobfree.com

Experience

MGM Resorts - Mandalay Bay- Las Vegas, Nevada April 2022 - Present MGM Rewards Representative

Explain to guests how the Players Club entitles them

Enroll and create new member accounts

Review daily events and be familiar with current offerings and promotions

Print comp vouchers, reprint player cards, free play, and issue pin code numbers through Patron

Assist with guest complaints, comments, and card discrepancies through RC Care Portal

Perform other duties as assigned

Amazon - LAS 1- Henderson, Nevada July 2020 - May 2022 FC Associate 1- Shipping Clerk

Brought in trailers for merchandise loading via communication with company owners

Sent out ready and closed trailers for departure

Palletized loads for departure

Supported Process Assistant and Area Manager

Hilton Lake Las Vegas - Henderson, Nevada April 2018 - July 2020 In Room Dining Server

Delivered food and beverages to hotel guest rooms promptly

Set-up trays of food and cleared tables at the assigned time or per guests request

Carefully took meal orders, processed, and completed the payment process for hotel guest orders

Kept familiar of all current specials and promotions

Maintained set-up, cleanliness, and restocked service area before, during and after shift

Managed reconciliation of monies and sales printouts

Performed opening and closing procedures

ServPro - Henderson, Nevada July 2016 - January 2018 Crew Chief

Provided carpet, tile, HVAC and general cleaning

Performed Fire restoration and smoke damage structural cleaning and damaged material removal

Performed Water damage procedures and mold remediation

Set-up and established efficient job flow for pack ins, pack outs and trash outs

Communicated with commercial and residential customers and insurance companies

Maintained warehouse and completed all documentation in a timely manner

Performed and monitored jobs from start to finish in a timely manner Olive Garden - Las Vegas, Nevada May 2015 - April 2017 Server

Seated, took orders, and served customers

Kept familiar with all menu items and specials

Placed orders and payment in POS system

Cleared, reset, setup and, maintained side station

Performed opening and closing procedures

Las Vegas Hilton/Westgate Resorts - Las Vegas, Nevada August 1989 - August 2016 In Room Dining Server, Substitute Captain, and Butler

Set-up and broke down food displays

Created menus and set-up for conferences, hospitality, cocktail parties, and events

Bartended for hotel events

Butler for VIP and High Roller guests

Set-up Villas, arranged and preformed for personal services

Answered phones, received orders, corrected any food and beverage inaccuracies

Worked with VIP, Front desk and Casino host on amenities and special orders Education

Basic High School Degree Earned: Diploma

400 Palo Verde Drive

Henderson, NV. 89015

Certifications

Nevada Food Handler Safety Card

TAM Card

Las Vegas Metropolitan Police Department Non-Gaming Card

(IICRC) Certified Institute of Inspection, Cleaning, Restoration Certification

Trained and certified in (TDR) Trailer, Docking and Releasing Skills

Technology

Windows 10, Microsoft Word, Opera, Veridox system

Multi phone lines, fax, copy, scanner,10-key touch, two-way radio, Micros, POS system

Experienced with forklift, electrical and manual pallet jack

Supervised crews of 25

Knowledge in up-selling and cross-selling

Personal

Self-directed, with strong ability to work independently, and to set and adhere to deadlines

Ability to set priorities, work well under pressure and excellent organizational skills

High energy, positive and enthusiastic outlook

References

Kenneth Angelo -702-***-****

Otis Pimpleton - 702-***-****

Yvonne Vera - 702-***-****

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