Customer Service Lead Associate

Jessica Rivera-Rosas

Melbourne, Florida *****

E-mail: ************@*****.***

Cell: 347-***-****

EXPERIENCE:

September 2019-March 2023 SENIOR STATE FILING ANALYST, Tokio Marine America Insurance Co., Jersey City, New Jersey

Process Auto Adopts, Delay Adopts, Exempt, and Adopt filings

Create, submit, and document filings via SERFF and Ifile for all Property and Casualty lines of business

Accept auto adopt inquiries via Insurity platform

Maintain Off Shore filing expenses under budget

Update and maintain SharePoint and Salesforce platforms

Document vendor activity and performance to maintain accuracy

Manage and update ISO report 12 according to states approvals

Responsible for the onboarding of new staff

March 2014-March 2019 STATE FILING SPECIALIST, AXA Advisors LLC, Jersey City,

New Jersey

●Prepare and review life and health form filings

●Submit life insurance filings via the SERFF and Ifile system

●Determine and submit state filing fees via ARIBA

●File policies, endorsements, and applications to the states

●Create status reports accordingly for submitted filings

●Respond to objections in a timely manner

November 2011-July 2013 ADVISOR GROUP OPERATIONS ANALYST, Royal Alliance

Associates Inc., New York, New York

●Process and approve federal fund wires, checks, and journals

●Responsible for initiating Ad hoc and ACH requests

●Responsible for signature verification, review court documents, and adhere to Compliance regulations

●Process money market changes and generate reports

June 2009-November 2011 INVESTMENT ADVISORY LEAD ASSOCIATE, Royal Alliance

Associates Inc., New York New York

●Assist Financial Advisors in creating profiles and accounts on several platforms (WMP, Client Central, and Netex Pro)

●Apply fee adjustments to clients and advisors commission

●Generate quarterly reports to track advisors commission, client fees, and billing terminations

●Provide weekly and monthly metrics for productivity to management

May 2005-June 2009 BROKERAGE SERVICES LEAD ASSOCIATE, Royal Alliance

Associates Inc., New York, New York

●Approved fed wires, checks, and journal transfers

●Distributed work daily to co-workers

●Communicated with financial advisors and clients

●Handled daily projects provided by management

●Created monthly productivity spreadsheet

BROKERAGE SERVICES PROCESSING ASSOCIATE, Royal

Alliance Associates Inc.

●Processed federal fund wires, checks, and journals

●Ensured proper documentation and signatures applied

●Verified and processed all client requests

●Responsible for the training of new employees

March 2004-May 2005 FEDERAL FUNDS ASSOCIATE, Pershing LLC, Jersey City, New

Jersey

●Processed federal funds transactions

●Provided weekly stat reports to supervisors

●Communicated with banking institutions

●Handled discrepancies in a manner which complies with company policies

January 2002-March 2004 RESEARCH AND SUPPORT ASSOCIATE, Pershing LLC, Jersey City,

New Jersey

●Researched missing checks

●Answered high volume of customer service calls

●Balanced and analyzed account activity for reconciliation

●Prepared weekly balance reports for management

●Processed wire fee adjustments, checks, and journals

April 1999-January 2002 MONEY DESK ASSOCIATE, Pershing LLC, Jersey City, New Jersey

●Balanced and analyzed log sheets according to audit standards

●Ensured proper delivery of check disbursements

●Maintained a record of all checks processed by Cashiering

●Served as a back-up for all operations personnel in the Money Desk Department

August 1997-April 1999 OPERATIONS ASSOCIATE, Solomon Smith Barney, New York

●Registered mutual funds and international tickets

●Balanced and approved the check disbursement system

●Processed disbursement checks to employees and clients

●Assisted in the training of new staff

EDUCATION:

●Grover Cleveland High School, New York, 1992-1996

●University of Phoenix, Associate in Arts of Business, 2009

●University of Phoenix, Bachelors in Business Management, 2011

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