Work History

Production Services

Specialist

Rajesh

Balantrapu

Contact

Address

Charlotte, United States

28075

Phone

+1-704-***-****

E-mail

ady10y@r.postjobfree.com

m

Skills

C# ASP.NET MVC,Java

Apache tomcat,Service

now, Remedy, App

Dynamics,IBM Connect

Direct, IBM Datastage,

Autosys, Splunk

Azure

Python, Pandas, Numpy,

Matplotlib

MS SQL Server, Oracle

Artificial Intelligence with

Machine Leaning

15 Years of experience in the field of Application Development and Maintenance with the Telecom, Banking and Health care sectors. 13 Years of experience in Application support, ITIL, Automation, change and incident management. 5+ Years of experience as DevOps Engineer. 2+ Years of experience in implementing Site Reliability Engineering and Artificial Intelligence with Machine Learning.

Production Services Lead

Bank of America- Claims and Collections,

Hyderabad, India

INTEGRATION SUPPORT AND ANALYTICS -

PRODUCTION SERVICES

Tools/Technologies:

ITIL, Appdynamics, Splunk, ASP.net, ITSM remedy,

C#,SQL Server, PL/SQL, ETL, Connect Direct, Splunk, Dynatrace, Autosys, Jenkins, CI/CD.

Responsibilities:

As an Production Support Specialist, roles and

responsibilities typically include:

1. Monitoring and Troubleshooting: Monitoring the

performance and availability of applications,

identifying issues, and resolving them to ensure

smooth operations using App Dynamics.

2. Incident Management: Responding to and

resolving incidents, minimizing downtime, and

coordinating with relevant teams to address critical issues promptly.

3. Performance Optimization: Analyzing application performance metrics, identifying bottlenecks, and

implementing improvements to enhance

application efficiency.

4. Alert Management: Configuring and managing

alerts to promptly notify relevant teams of any

anomalies or potential issues.

5. Documentation: Maintaining detailed

documentation of application configurations, issues, resolutions, and standard operating procedures.

6. Automation: Developing and maintaining

automation scripts and tools to streamline repetitive tasks and improve operational efficiency.

2016-07 -

2023-08

GCP cloud storage, Big

Query, Vertex AI, Compose

Site Reliability Enginnering

Languages

English, Hindi and Telugu

7. Release Management: Coordinating application

releases and ensuring a smooth transition from

development to production environments.

8. Collaboration: Collaborating with development

teams, infrastructure teams, and other stakeholders to address and prevent potential issues.

9. Root Cause Analysis: Conducting thorough root

cause analysis for major incidents and implementing preventive measures to avoid their recurrence.

10. Continuous Improvement: Keeping up-to-date

with industry best practices, new technologies, and tools to continually enhance the support process.

Google Cloud Data Engineer

Bank of America - Process excellence with

Automation, Hyderabad, India

Incident Prediction analysis and Automation

Services with Process Excellence. (GCP, Vertex AI) Responsibilities:

The Production Services Specialist uses various GCP services such as Cloud Storage, BigQuery, and

Cloud SQL to collect and store incident- related

data. This data may include historical incident

records, system logs, sensor data, or any relevant information for analysis.

Using Cloud Dataflow or Cloud Dataprep, the

specialist cleanses, transforms, and preprocesses

the collected data, ensuring its quality and

compatibility for further analysis.

Vertex AI is employed for building and training

machine learning models. The specialist utilizes

services like Vertex AutoML or Vertex Training to

develop predictive models using the preprocessed

data. They may explore different algorithms,

perform feature engineering, and fine-tune the

models for optimal performance. Once the model is

trained and validated, the specialist deploys it using Vertex AI's serving infrastructure. This allows the model to make predictions in real-time or batch

processing.

The deployed model is integrated into the incident management system. It receives real-time or

historical data from the system, applies the trained model, and predicts potential incidents based on

2016-05 -

2023-08

the available input. These predictions help in

proactive incident management and resource

allocation.

Production Services Analyst

Bank of America - Contact Center Voice

Technologies, Hyderabad, India

CCVT L2 Back office team supports a variety of

applications owned by Bank of America. Email

routing systems, Service Request systems, Customer Problem and Incident Management, the XML

technologies, Siebel Systems, Master case manger,

Live look up etc

As a Support Personal, was involved in the following: Developed macros for three applications to

automate the health check reports

Involved in identifying issues proactively as well as reactively by liaising with the user group.

Involved in checking the system health.

Proactive monitoring of the system and proposing

methods for improving the automation level.

Involved in testing of the Application after a

maintenance/major release.

Hosting Bridge lines for any key releases or issue in the applications we support

Analysing the code to proposed several fixes

from for a better performance and defect free

code.

Handling Incident and Problem Management

tickets using Maximo and providing a resolution

for the same.

Monitoring the Autosys jobs on a regular basis

and analysing the issue in case of any failures.

Providing on-call supports and weekend supports.

2013-08 -

2016-07

Senior Engineer Technology

Virtusa, Hyderabad, India

BRITISH TELECOM OR NEO IVVT : Verification and

validation testing is a production support project for supporting the issues which arise once after the

developed code goes live.

2011-07 -

2013-07

As a Support Engineer, was involved in the following Fixing the live defects which comes once after

the code goes live and supporting the

application 24*7

Performing the Deployment Support Activities like

Building and Deploying code for every

release,Bouncing the servers,Maintaining the

health of the servers and the Rule Manager

Handling the ad-hoc queries

Interacting with the Design teams and other

interfaces to increase the turn around time in the fault progression.

Senior Engineer - Technology

Virtusa, Hyderabad, India

British Telecom - Test Lead and Release

Management

Responsibilities:

Provided solutions to various technical problems

of varying scope and complexity.

Created comprehensive test plans, test scripts,

and use cases to support testing objectives.

Utilized statistical methods and Six Sigma

techniques to conduct experiments, analyze

data and perform root cause analysis.

Secured and allocated resources to manage

planning and operations in testing cycle.

Collaborated with project managers to select

ambitious, but realistic coding milestones on

pre-release software project development.

Revised, modularized and updated old code

bases to modern development standards,

reducing operating costs, and improving

functionality.

Documented technical workflows and

knowledge to educate newly hired employees.

Designed and implemented scalable

applications for data extraction and analysis.

Developed next generation integration platform

for internal applications.

Conducted tests to determine success of product

performance

2011-06 -

2013-07

2008-06 - Senior Systems Engineer

Education

Infosys Technologies Limited, Hyderabad, India

British Telecom - Production Support L2

Responsibilities:

Performed root cause analysis to provide

resolutions for production issues.

Collaborated with clients to determine need and

devise appropriate software and hardware

solutions.

Coordinated with stakeholders to design and

develop high-end software applications.

Worked with stakeholders to determine

implementation and integration of system-

oriented projects.

Explained technical information in clear terms to

non-technical individuals to promote better

understanding.

Responded to support requests from end-users

and patiently walked individuals through basic

troubleshooting tasks.

Served as primary point of contact for support

relating to owned solutions and products.

Collaborated with stakeholders to prepare plans

and procedures to respond to emergency

scenarios.

2011-06

Bachelor of Science: Computer Science

and Engineering

Pragati Engineering College,, Jawaharlal Nehru

Technological University - Surampalem

GPA: 64

2004-05 -

2008-05

Associate of Science: Mathematics,

Physics and Chemistry

Aditya Junior College - Kakinada

GPA: 80

2002-05 -

2004-04

Artificial Intelligence With Machine

Learning(Executive Program

Indian Institute of Information Technology,IIIT - Hyderabad

GPA: 93

2019-04 -

2019-08

Accomplishments

Certifications

High School Diploma

Blue Bells School - Kakinada

1992-06 -

2002-03

Achieved 30 percent cost effective manual effort

saving by introducing several automations for

manual tasks.

Collaborated with team of 12 in the

development of Automations and Risk

Mitigations.

Achieved 100 percent SLA continuously by

proving thorough analysis to the line of business

with accuracy and efficiency.

Created more than 50 Knowledge articles to

assist the other members of the team.

Advanced certification in Artificial Intelligence and Machine Learning(IIIT Hyderabad)

2019-06

2021-01 Site Reliability Engineering

2023-03 Azure Fundamentals

2016-06 ITIL (Bank of America Internal Certification))

Contact this candidate