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Medical Assistant Customer Service

Location:
Riverdale, GA
Posted:
August 18, 2023

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Resume:

Danladi Y. Ibrahim

Jonesboro, GA 404-***-**** ady0vb@r.postjobfree.com

A Certified Medical Assistant and Phlebotomy Technician with 3+ years of professional experience in patient care, customer service, problem-solving, and organizational skills. Experienced in assisting with physical, pediatric, and eye exams; and taking medical histories, vital signs, and EKGs. Instrumental in maintaining medical records, managing medical billing and insurance authorizations, scheduling patient appointments and procedures, and conducting medical office finances. Possess thorough knowledge of anatomy and physiology, medical terminology, infection control, nutrition, medical ethics, cardiology, disease states, and minor in-office surgery procedures. CORE COMPETENCIES

Phlebotomy: Venipuncture, Capillary Blood Collection, Specimen Preparation, Infection Control. Medical: Phlebotomy, EKG, Vital Signs Monitoring, Medication Mgmt., Patient Care, Clinical Assistance, Infection Control

Soft Skills: Communication, Customer Service, Building Rapport, Problem-Solving, Organizational Skills, Patient Care, Medical Terminology

PROFESSIONAL EXPERIENCE

Epps Aviation Atlanta, GA 2018 - Present

Line Service Technician

• Guide aircraft to and from gates and back them up for take-off.

• Park arriving and departing aircraft.

• Load and unload arriving and departing aircraft cargo, baggage, and mail onto carts and/or dollies and Perform cabin maintenance and cleaning services, including restocking the aircraft.

• Operate ground support equipment, including aircraft stair units, container loaders, aircraft ground power units, water/lavatory service trucks, aircraft de-icing units, cargo dollies, and passenger vans, when necessary.

Delta Airlines Atlanta, GA 2017 - 2018

Warehouse Associate

• Ensured that baggage and inventory were well-organized and maintained.

• Examined and inspected products for defects and damage.

• Discharged duties in strict compliance with company’s safety and hygiene regulations.

• Actively participated and contributed ideas on ways to improve and/or optimize warehousing procedures.

• Followed the state health and safety regulations and practices.

• Offloaded delivery trucks that transported goods and/or merchandise into the warehouse. National Tuberculosis & Leprosy Training Center: Ministry of Health Kaduna, Nigeria 2012-2016 Medical Assistant/phlebotomist

• Assisted with routine checks and diagnostic testing by collecting and processing lab specimens.

• Performed clerical duties, such as word processing, data entry, answering phones, and filing.

• Prepared upward of a dozen patients’ medical charts for doctors, nurses, and other medical personnel.

• Collaborated with medical and administrative personnel to maintain a patient-focused, engaging, and compassionate environment for patients weekly.

• Daily, obtained patient medical histories, including medication information, symptoms, and allergies.

• Performed and documented for clinical procedures such as: Urinalysis, Venipuncture, EKG, and Vital Signs.

EDUCATION/CERTIFICATIONS

• Phlebotomy Technician Certificate Stepful Inc New York, NY 2023

• Certified Phlebotomy Technician (CPT) National Health career Association (NHA) 2023

• Master of Sciences in Health Care Administration Clayton State University Morrow, GA 2024

(Expected)

• Certified Clinical Medical Assistant (CCMA) National Health career Association (NHA) 2023

• Bachelor of Science in Health Sciences Clayton State University Morrow, GA 2022

• Bachelor of Science in Microbiology Ahmadu Bello University Kaduna, Nigeria 2011



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