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Customer Service Call Center

Location:
Miami, FL
Posted:
August 17, 2023

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Resume:

RAMÓN TORRES

BUSSINES MANAGER

ady0th@r.postjobfree.com

ady0th@r.postjobfree.com

809-***-****

ABOUT ME

I m a cheerful, resilient,

demanding and ambitious

person. Eager to constantly grow

and obtain the results that I set

out to achieve. Thanks to my

spirit of group cohesion, I have a

great facility for teamwork and to

increase their performance.

LANGUAGES

NATIVE SPANISH

ENGLISH AS A

SECOND

LAGNUAGE

WORK EXPERIENCE

BIOCAFCAO, S.A. (17 Years)

Tenares branch manager (2014-2023)

Ensure stable and sustained growth.

Supplier understanding strategies.

Lead team of category managers.

Recruiment integration, training and

development of the staff.

Optimize the budget.

Production manager and Internal Control System

(2011 – 2014)

Lead the teanwork for a good management result.

Identify new opportunities and segments of

development in the medium and long term.

Warehouse cheaping and receiving

responsability, product production process,

organic and Rain Forest Alliance certification

manager) 2006 -2010

GALVAN'S RESTAURANT

Waiter.

Bartender.

Recepcionist.

BIG DOG CIGARS COMPANY (1 year)

Making sells to de USA in their call center

2005 - 2006

Post Sale Attention.

Sales Strategies.

Hotline label for customer service.

BANCA CHÁVEZ (3 years)

Lottery vendor and cash payment to the winners.

2000 -2003

CARITA DIOCESANA (5 years)

Nature Resource Protection Project responsible in

3 community of Palmarejo, Santiago Rodriguez,

Dominican Republic.

1998 - 2003

EDUCATION

BACHELOR IN BUSINESS ADMINISTRACION

UAPA University, Santiago, Rep. Dom. 2016-

2020. (Graduated Summa cum laude)

Diploma in: FINANCIAL MANAGEMENT

UAPA University, Santiago Dom. Rep. 2020.

Diploma in: SENIOR MANAGERS

Business school, Dom. Rep. 2009

ASSOCIATE DEGREE IN APPLIED

SCIENCE IN INDIVIDUALIZED

TECCNICAL STUDIES – RESOURCE

MANAGEMENT.

Fox Valley Technical College, Appleton, Wisconsin, USA.2005.

OTHERS SEMINAR AND

COURSES CARRIED OUT

SEMINARS

NEW BUSINESS MODELS: HR, FINANCE

AND MARKETING

UAPA, Dom. Rep. 2018.

INNOVATION AND TECHNOLOGY IN THE

BUSINESS MANAGEMENT.

UAPA, Dom. Rep. 2017.

EMOTIONAL INTELIGENCE IN BUSINESS

MANAGEMENT.

UAPA, Dom. Rep. 2017

CONFLICT SOLUCTION, FVTC.

WIS, USA, 2005.

HIGH PERFORMANCE TEAMS TRAINING.

Expertus, Dom. Rep. 2015

WORKSHOP COURSE

HACCP IMPLEMENTATION INTRODUCTION.

Biocafcao, S.A. Santo Domingo, Dom. Rep. 2017.

MICROSOFT EXCEL 2013 INTERMEDIATE

AVANCED.

EXIMEDIA, Santo Domingo, Dom. Rep. 2017.

INDICATOR KPI S OPERATIONS

AND LOGISTICS MANAGEMENT.

CAES, Santo Domingo, D o m . R e p . 2015

FIRST AID BASIC,

General management of Civil Defense of

Tenares, Dom. Rep. 2013

GOOD MANUFACTURING PRACTICES HACCP

SYSTEM.

+PYMES, Tenares, Dom. Rep. 2013.

SAMPLING TECHNIQUES ACCEPTANCE.

Open, San Frco. De Macoris, Dom. Rep. 2012

INSPECTORS TRAINING IN RAINFOREST, UTZ,

AND ORGÁNIC (NOP y UE) CERTIFICATIONS.

Biocafcao, s.a. Tenares, Dom. Rep. 2012

BARTENDER LISENCE TO SEEL ARCOHOLIC

DRINK IN THE STATE OF WISCONSIN, AT FVTC,

2010.

TRAINING IN PROJECT MANAGEMENT.

Dominican Foundation COMPITE, AT UNIBE

University, Dom. Rep., 2009

THE VIRUS OF ATTITUDE.

INFOTEP, Dom. Rep. 2008.

ORGANIC FARM INSPECTOR.

BCS IOIA, Santiago, Dom. Rep. 2007.

COCOA AND FRUIT TREE GRAFTS.

Ceprogplanse, Dom. Rep. 2006.

GOOD MANAGEMENT IN FORESTRY PRACTICE.

RHINELANDER, WI, USA, 2005.

TEAMWORK.

Iowa, USA, 2005

AGRICULTURE MACHINERY OPERATION.

FVTC, USA, 2004

ENGLISH AS A SECOND LANGUAJE (ESL).

Fox Valley Technical College, Appleton, Wis, 2003

PERSONAL REFERENCE

Eddy Alberto de la Rosa.

General Manager of BIOCAFCAO, S.A. Santo

Domingo, Dom. Rep. TL: 809-***-****

Salvador Villanueva.

Finance Manager, BIOCAFCAO, S.A., Santo

Domingo, Dom. Rep. TL: 809-***-****

Isidoro de la Rosa.

Founding President of BIOCAFCAO, S.A.

Santo Domingo, Dom. Rep. TL: 809-***-****



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