Gracious hospitality
Resume:
Gail Banfield-Fisher
Energetic, Strive for Perfection, Organized
Naples, FL 34108
*************@*****.***
Clean drivers license
Non smoker
No time restrictions
Authorized to work in the US for any employer
Work Experience
Manager
Naples Coastal Kitchen - Naples, FL
April 2023 to Present
Managing and training of front of house staff, marketing new menus, focusing on customer satisfaction and seeing that a satisfying experience is had by all. Dining Room Manager
The Turtle Club - Naples, FL
January 2015 to Present
Responsibilities include overseeing the smooth operation of this exceptional 4-star restaurant known for its culinary excellence and unique seating on the beach. I lead the smooth transition of both dining inside and outside, coordinating weather related logistics and server sections. I handle reservations by phone or computer using the TOCK Program. I’m responsible for arranging group functions and making sure the total dining experience is to our high standards This is my main goal. My appearance is always professional and appropriate. I can resolve problems and assure a high quality dining experience. I ensure that staff is attentive and well trained. My wish is for customers to leave happy and satisfied and wanting to return.
Realtor
MVP Realty - Naples, FL
2012 to December 2018
Responsibilities
I began a career in Michigan with The Edward Surovell Co. which was at the time #1 in the area. When I moved to Naples eight years ago, I received my Florida license and began training and working in the Naples market. I enjoy the communication with clients and the satisfaction of the buy/sell activity. However,it is the hospitality industry that is my first love Owner/Operator
Banfield's Westside and Banfield's Bar and Grill - Ann Arbor, MI February 1996 to June 2012
We were considered one of the most successful operations in the sports bar field, especially as Ann Arbor is a very active sporting community centered around the University of Michigan. I handled all aspects of management as described in the skill section of this resume. We focused on the sports teams, clubs and group events that made our business thrive. We sold the bars in 2012 to one of our competitors, and I moved to Naples.
Director of Sales
Holiday Inns Of Ann Arbor - Ann Arbor, MI
August 1985 to December 1990
Responsibilities included the promotion and public relations required for conferences, event planning, wedding, social and charitable events.I also directed the catering department, in conjunction with the food and beverage staff. I led negotiations with clients and joined the food and beverage team in pricing and cost of events. Hotel rooms for 2 inns gave me experience in handling group reservations. My time here was immensely rewarding.
Education
Drama/Journalism
Eastern Michigan University
college preparatory
Boarding School
Skills
• Mac OS X (10+ years)
• Business Development
• Customer Service
• Editing
• Event Planning
• Management
• marketing
• Vendor Management
• Microsoft Office
• Scheduling
• Budgeting
• training
• Organizational Skills
• Payroll (10+ years)
• Typing
• CPR
• Journalism
• Public Relations
• Catering
• Time management
• Sales
• Hospitality
• Culinary Experience
• Events Management
• Project Management
• Kitchen Management Experience
• Hotel experience
• Upselling
• Leadership
• Restaurant experience
• Hospitality management
• Writing Skills
• Negotiation
• Food Safety
• Bartending
• Restaurant Management
• Banquet Experience
• Profit & Loss
• English
• Communication skills
• Sales Management
• Recruiting
• Merchandising
• Forecasting
• Pricing
• Social Media Management
• Computer skills
• Team management
• Food service management
• Menu planning
• Quality control
• Cooking
• Food preparation
• Inventory control
• Serving
Certifications and Licenses
State of Florida Real Estate License
December 2016 to December 2018
Naples Area Board of Realtors/ Supra
Serve Safe and Tips licensing in the State of Mich. Real Estate Agent
License status is currently inactive
Assessments
Teamwork: Interpersonal skills — Proficient
August 2021
Responding to challenging team situations at work
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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