Collin Jensen Résumé * of *

COLLIN JENSEN

ady0s8@r.postjobfree.com Salt Lake City, UT 801-***-**** linkedin.com/in/collin-jensen-31389954

EXECUTIVE PROFILE

With a breadth of multi-industry experience, a highly motivated and dedicated Operations Management Professional with an extensive history of serving internal and external clients. Focused on organizational success through eliciting client requirements to guide a service-oriented approach to team leadership and performance. Heightened oral and written communication skills underline an ability to foster a culture of collaborative success, seamless customer management and the resolution of service issues. Keen to deploy the totality of my experience, safety training, operations management background and ongoing Flight Dispatcher training to an Aircraft Dispatcher role. VALUE ADDED SKILLS

Safety and Health IT Management Client Relationship Management Project Management Report Preparation Team Leadership Performance Management Conflict Resolution Client Engagement Mine Operations New Hire Onboarding Group Coordination Regulatory Compliance Safety Training SOPs Customer Service Team Coordination Scheduling Performance Management PROFESSIONAL EXPERIENCE

RIO TINTO COPPER MINE

Salt Lake City, UT Trainer / Haul Truck Operator June 2018 – August 2023 With over 2,000 employees and production exceeding 148Kt a year, one of the world’s largest integrated mining operations in the world where in addition to the safe operation of the mine’s haul truck fleet, I successfully:

• Conducted and led new hire operations training, coaching on performance expectations, company policies and Quality Assurance standards.

• Participated in daily production and operations review sessions with the area supervisor.

• Verified the full functionality of equipment while completing all required safety checks to meet and surpass operating standards.

• Served as a Safety Coordinator, conducting regular safety audits and workplace EHS reviews.

• Implemented the Preventative Maintenance plan to ensure functioning of vehicles.

• Led monthly scrum style safety review sessions to review incidents and mitigation strategies with department heads.

• Uncovered and recommended opportunities for operations improvement as part of ongoing Continuous Improvement programming.

OVERSTOCK.COM

Salt Lake City, UT Fraud Investigator / Analyst August 2017 – April 2018 The publicly traded eCommerce branch of Bed Bath and Beyond retailing a broad portfolio of closeout home décor, furniture and bedding, where I was responsible for:

• Monitoring and reviewing orders to identify and uncover potential cases of fraud.

• Deploying a series of internal controls to protect consumers and elevate the company’s risk management position.

• Addressing calls and queries from consumers regarding purchases and payments.

• Maintaining oversight of the transaction monitoring system to identify trends and suspicious behavior.

• Contacting customers to confirm validity of online activity before approving and releasing purchases. Collin Jensen Résumé 2 of 2

BEDROCK PROTECTION AGENCY

Salt Lake City, UT EMT Supervisor / Security Officer June 2017 – July 2018 With broad responsibility for ensuring the seamless and responsive care of patients during high stress and emergent situations, I was tasked with:

• Providing site and incident management, conducting patient assessments, detailing vital signs and providing emergency first-aid.

• Coordinating HAZMAT response activities, verifying adherence to all safety and process protocols.

• Scheduling and supervising Armed Response Officers, reviewing performance against established service targets and metrics.

• Designing and leading new hire and professional development training programs. SUMMIT RESEARCH

Salt Lake City, UT Project Manager / IT Support February 2014 – May 2017 Overseeing the functionality of desktop and network systems and providing end-user support, key duties revolved around:

• Establishing research project frameworks, designing schedules and deliverables timetables.

• Determining required resources and equipment required to complete testing activities.

• Aligning internal stakeholders to project outcomes and objectives, addressing project challenges and internal roadblocks.

• Collating and analyzing data from a variety of open source platforms, reports, surveys and journals ac- cording to project requirements and objectives.

• Deploying a variety of statistical analysis platforms to test and validate research program hypotheses.

• Maintaining elevated information collection and analysis standards to maintain research integrity and identifying research gaps to steer further data collection activities. UNIVERSITY OF UTAH NEUROLOGY DEPARTMENT

Salt Lake City, UT Medical Assistant April 2013 – May 2014 While assisting the neurology team with patient management activities, I:

• Completed a range of blood draws, specimen collection, and prepared patients for various diagnostic tests.

• Upheld all departmental service delivery standards to guarantee a superior continuum of patient care.

• Scheduled patients appointment, tests and conferences, and completed updates to charts and files, maintaining all HIPAA and confidentiality guidelines.

• Supported the claims management process through completion of all insurance provider documentation and invoices.

EDUCATION AND CERTIFICATIONS

Bachelor of Science in Exercise (to be completed)

Utah State University Logan, UT

Advanced EMT Certification (2013)

Cole Holland Salt Lake City, UT

High School Diploma (2008)

Woods Cross High School Woods Cross, UT

• Flight Dispatcher Certification in progress

TECHNICAL SKILLSETS

MS Office Suite Internal CRM Platforms Outlook Zoom Formal References Will be Provided Upon Request

Contact this candidate