Data Entry Customer Service
Resume:
Jayme Kane
Customer Service
Glendale, AZ *****
*********@*****.***
• Clear understanding of Inbound/ Outbound Calls as well as Data Entry and training other employees.
• Great computer skills and telephone etiquette are required.
• Customer Service with 20 years of experience in dealing with customer requests and concerns.
• Meeting customers needs and feedback.
• Work as a team and always willing to help others to meet deadline.
• Expert at providing relevant information and options for resolving problems effectively. Work Experience
Senior Account Specialist
Discover Finacial Services - Phoenix, AZ
August 2021 to January 2023
• Maintained regular contact with accounts in order to suggest new products or services and increase revenue.
• Maintained effective customer service by quickly resolving service requests.
• Answered Inbound Calls per shift by providing product and service information.
• Was in charge of checking accounts, savings accounts, cd’s, and money market accounts which included reviewing and resolving discrepancies as well as collaborating with account holders.
• Worked with 25 agents to quickly and accurately update account information.
• Gathered information from customers before securing accounts, verifying payments, and addressing special needs.
Customer Service/Dispatcher
Intelliquick Delivery - Phoenix, AZ
August 2020 to August 2021
• Inbound/ Outbound Calls: Customers calling in to place an order to pick up packages and deliver them in a specific time frame.
• Customers called in to get a time for the pick up or delivery.
• Scanned contracts that drivers brought in from their route and saved them in a database to keep track of important organizational data.
• Maintained optimal quality levels to avoid critical errors and support team performance goals.
• Increased data-entry productivity by keeping detailed logs of data projects, identifying issues, and improving them.
• Used my knowledge of data entry and computer skills to decipher incomprehensible or garbled messages.
• Used a 10-key pad to enter numerical data into database quickly and accurately.
• Averaged 100 key strokes per hour while keeping an error rate at 0%.
• Dispatched orders to drivers when the orders showed up on the board, either through online, scheduled, or called in.
• Made sure drivers confirmed their pick up or deliveries
• Made sure all jobs were completed on the board before the end of my shift. Data Entry/ Cash Receipting
CNA National Warranty Corporation - Scottsdale, AZ February 2007 to November 2016
• Maintained 100% accurate data by entering extended warranty contracts in the database and to correct any errors if any.
• Reduced company errors by 100% by quickly verifying corrected data accuracy.
• Used advanced Excel spreadsheet functions to create monthly daily reports.
• Scanned documents and saved them in excel to keep track of important information.
• Corrected any data entry errors to avoid issues like duplication.
• Used my knowledge of data entry and computer skills to decipher incomplete work.
• Met deadline by 3pm everyday to have all checks entered in excel and added up and have it match the report.
• Print report and take checks to mailroom before 4:00pm..
• No errors and work all completed.
Education
High school diploma
Cactus High School - Glendale, AZ
May 1995 to May 1997
Skills
• 10 Key Data Entry
• Data Entry
• Computer Skills
• QuickBooks
• Microsoft Outlook
• Typing
• Order Entry
Contact this candidate