DANIEL FULGENCIO

919-***-****

ady0nh@r.postjobfree.com

https://www.linkedin.com/in/daniel-e-fulgencio-m-23053357/ SUMMARY

Specialized in planning, design, deployment, migration, and management of large and complex Service Provider/Enterprise network. Major strengths include customer centric, customer solution verification, team player, detail oriented, project management, analyzing large data, troubleshooting complex network issues. CERTIFICATIONS ACCOMPLISHED

• Cisco Certified Internetwork Professional (CCIP).

• Cisco Certified Networking Professional (CCNP)

• Cisco Certified Network Associate (CCNA).

• Cisco Certified Network Associate Voice (CCNA VOICE)

• Cisco Voice over IP (CVOICE)

• Cisco Certified Design Associate (CCDA)

• CCIE Routing and Switching Written Exam

TECHNICAL EXPERTISE

• Strong ability to troubleshoot complex multi-vendor network issues in the LAN and WAN networks.

• Basic knowledge of the following operating systems: Unix Solaris, Windows 2K/2003 Server.

• Solid experience implementing and troubleshooting Cisco Call Manager Express.

• Experience configuring Routers Juniper M120 and Juniper Switches.

• Strong experience designing, implementing and troubleshooting MPLS L2/3 VPN, MPLS-TE, VPLS networks and Internet Service.

• Solid experience implementing and troubleshooting protocols and technologies such as OSPF, BGP,MP-BGP, ISIS, EIGRP, RIP, Static route, HSRP/VRRP/GLBP, IP/TCP, IPV6, UDP, DHCP, IPsec Site to Site VPN, SSL VPN, Remote Access VPN, Nat, ACL, GRE Tunnel, DMVPN, QoS, DHCP, SNMP, AAA, Multicast.

• Strong experience implementing network infrastructure over Frame Relay, ATM, Metro Ethernet, T1, Multilink, PPP, DS3, POS and SONET.

• Solid experience configuring, implementing and troubleshooting CUBE, Gateways for VoIp Solutions and other signaling protocols such as: H323, MGCP, SCCP and SIP.

• Solid experience configuring and troubleshooting FXS, FXO and PRI circuits.

• Experience configuring Session Border Controller and Broadsoft for VoIP solution.

• Basic knowledge and experience in Cisco Unified Communication Manager (Call Manager)

• Experience with L2 switching protocols such as VLAN, STP, PVST+, RSTP, MST, Ether-Channel

(LACP/PAgP), VLANS, 802.1Q, Metro Ethernet, DTP and TRUNKING,VTP, Private Vlan, etc.

• Basic knowledge configuring vPC, VLANS, Trunks, Ether-Channel, FC, FabricPath on Nexus 2K/5K/7K.

• Excellent oral and written communication skills, including the ability to interact effectively with executives, engineers, sales people, vendors and stakeholders.

• Ability to manage several concurrent tasks and priorities.

• Specialist in implementation and configuring Cisco DNA Center

• Basic knowledge configuring SD-WAN network

PROFESSIONAL EXPERIENCE

Oct 2021 – Present:

Cisco Systems - CX Product Manager

• Create Success Track portfolio awareness and enablement to capture value for all Customer segments with a focus on removing sales barriers and drive customer adoption.

• Participate in the ideation process, strategizing, bringing creative ideas, and proposing alternative format options.

• Identify customer technology adoption gaps and challenges; and translate these into CX strategy, roadmap and enablement plans to act as a CX Product Management Agent.

• Collaborate with other cross-functional CX teams to develop & implement our strategy and roadmap for our Success Track portfolio across CX.

• Work with downstream teams such as Sales/Partner/Delivery/Commerce teams to deliver on our product requirements.

Jan 2020 – Oct 2021:

Cisco Systems - Customer Success Specialist

• Drive adoption and expansion of Cisco products by highlighting feature opportunities, winning use cases,and relevant strategies to customers and the Success team.

• Inspire customers to make tactical and strategic deployment decisions and track long term business outcomes

• Join the Customer Success team in customer engagements and events to improve customer adoption and address product concerns around Cisco DNA Center

• Deliver Cisco DNA Center workshops and webinars (Accelerators and ATX - Ask-the-Expert) to a diverse set of customers that qualify, tailoring deliverables and driving business outcomes within scope and on- time engagement.

Oct 2016 – Dec 2019:

Cisco Systems - Network Consulting Engineer

• Provides second/third level technical support on a worldwide basis via email, pone, remote and web.

• Act as a focal ponit for customer network problema resolution.

• Provoide technical suport for voice services to Cisco customers, partners and other TAC engineer.

• Partner with customer to solve issues and prevent future recurrences.

• Applies analytical and technical skills to solve product and network problems from moderate to high complexity

• Effectively utilizes moderate to complex Lab setups to recreate and solve customer’s problems. Feb 2015 – Sept 2016:

Principal Solutions Group at Cisco Systems - Customer Support Engineer MS-Voice - TAC

• Provides second/third level technical support on a worldwide basis via email, pone, remote and web.

• Act as a focal ponit for customer network problema resolution.

• Provoide technical suport for voice services to Cisco customers, partners and other TAC engineer.

• Partner with customer to solve issues and prevent future recurrences.

• Applies analytical and technical skills to solve product and network problems from moderate to high complexity

• Effectively utilizes moderate to complex Lab setups to recreate and solve customer’s problems. 2009-2015:

Telefonica Empresas, Guaynabo, Puerto Rico - Ip Networks Engineer

• Design, plan and coordinate the implementation of networks technologies in support of define requirements generated by business and growth demands.

• Configuration of equipment in the process of implementation of the solution.

• Diagnose and troubleshoot local and wide area network-related issues using methods that minimally impact production environment

• Provide support and assistance to NOC and field network technicians.

• Design and implement improvements to the Core for having a more efficient, stable and scalable infrastructure. Coordinate hardware and software upgrade of the Core and customer networks.

• Documents changes and procedures, including Network (Visio) diagrams.

• Deploy network solutions using MPLS, L2/3 VPN, BGP, OSPF, EIGRP protocols.

• Implementation and troubleshooting of VoIP solutions using SIP, H323 and SCCP and MGCP.

• Implement the integration of VoIP with TDM, FXO, FXS, PRI and PBXs and SIP TRUNK

• Configuration of Softswitch Broadsoft and SBC (Session Border Controller) for VoIP SIP-TRUNK services.

• Serve as an escalation point for Edge Networks Staff members.

• Collaborate with other departments teams to insure that an incident’s underlying problems are manage and resolved as fast as possible.

• Experience implementing and troubleshooting CUBE for VoIP solutions. 2007-2009:

Claro, Dominican Republic - Network Engineer Operations and Maintenance

• Determined and executed the appropriate corrective actions during hardware/software failures on a production ATM network, resolving the network outages in timely manner to meet SLA’s agreements.

• Provided level 3 supports to NOC and field technicians.

• Provisioned OC3, OC12, OC48 trunks and core functionalities on Nortel’s MSS.

• Troubleshot and resolved MPLS VPN issues on a multivendor IP/MPLS network composed of Nortel and Cisco equipments with P/PE functionality.

• Escalated network issues to Nortel’s support engineers when necessary, providing a detailed description of the problems and maintaining contact with them until resolve the cases.

• Captured data with traffic analyzers to troubleshoot complex MPLS network problems and to provide information to Nortel engineers.

• Prepared and executed Methods of Procedure (MOP) to make network changes during maintenance window.

•

2004-2007:

Verizon, Dominican Republic - Network Engineer (NOC)

• Proactively monitor the operation of Verizon networks.

• Maintain the network in a reliable state

• Diagnose and resolve network faults

• Communicate network status to clients during fault situations

• Document network events and take corrective action in response to alarms and traps

• Analyze network and systems events to determine root cause and suggest preventive measures against repeat occurrences

• Provide timely escalations and notifications as required by procedure. EDUCATION

2005-2009:

Trained in the following courses:

• Implementing Cisco Multicast (MCAST).

• Implementing Cisco MPLS (MPLS).

• Configuring and implementing Juniper networks solutions.

• Nortel ERS 8600 (CS LAN) Operations and Configuration.

• 1761A Nortel Carrier VoIP Media Gateway 15000 Operations, Maintenance & Configuration.

• 3288 AEN Nortel Multiservice Switch ATM Operations and Configuration.

• Design and Implementation of Lan/Wan network.

• Maintenance and repair of Computer.

• Configuring and maintenance of Juniper Switch EX4200.

• Introduction to Broadworks System Administration 1995-1999:

Universidad Adventista Dominicana (UNAD), Bonao, Dominican Republic. Bachelor’s degree in Information Technology (Summa cum Laudem)

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