Customer Service Assistant Manager

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COURTNEY SHUBERT

Robert,Louisiana /985-***-****

********.*****@*******.***

RETAIL SALES MANAGEMENT

Insightful, knowledgeable, and experienced

Sales Manager at providing customer

service and driving customer sales.

Experienced at setting up merchandise

modular for weekly sales events. Receive

merchandise, conduct inventory, and verify

shipping invoices. Experienced at opening

procedures and closing procedures.

Areas of Excellence

Retail Sales • Customer Service •

Team Leadership/Training • Cash

Management • Banking • Loss

Prevention Training

Payroll • Scheduling • Interviewing •

Handling Difficult Customers •

Inventory Management • Research/

Analysis

Merchandising • Marketing • Meeting

Sales Quota • Managing

Confrontational Employees• Product

Specialist• IT Consultant

Career Narrative

Peake BMW

Kenner, La (2017 to 2022)

BMW Genius

Engaged as a Product specialist to

troubleshoot and assist clients with their

vehicles technology needs.

Product Knowledge

Assisting clients with their new

vehicle

Troubleshooting

Janie & Jack Gymboree, Corp., Metairie,

LA (2016 to 2017)

ASSISTANT MANAGER

Engaged as an Assistant Manager to

support the Store Manager and Corporate’s

mission and objectives in providing

phenomenal Customer Service and a

pleasant shopping experience that exceeds

our customer’s expectations.

• Going above and beyond in order to

exceed Customer expectations.

• Receive merchandise and verify inventory

against shipping records.

• Managed 6 Sales leads and Sales

Associates to provide coverage.

• Processed Payroll

• Setup Plan-o-grams, resets, and

Merchandising for weekly sales objectives.

• Edit and Process Payroll via Kronos.

• Used Microsoft Excel for inventory

management

Swim N Sport, Inc., Metairie, LA (2012 to

2013)

Assistant Manager

Engaged as an Assistant Manager to

support the Store Manager and Corporate’s

mission and objectives in providing

phenomenal Customer Service and a

pleasant shopping experience that exceeds

our customer’s expectations.

• Setup Plan-o-grams, resets, and

Merchandising for weekly sales objectives.

• Receive merchandise and verify inventory

against shipping records.

• Scheduled and planned fashion shows at

W Hotel and Foundation Room at the House

of Blues.

• Process weekly payroll

• Managed 4 employees to provide

coverage.

• Create weekly schedules

Mina’s Hallmark, Metairie, LA (2007 to

2016

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