Customer Service Full Time

ASWIN PRADEEP

North Bay, ON P*B *N*

705-***-**** - ****************@*****.***

EDUCATION

Aircraft Maintenance Technician (Pursuing)

Canadore College School Of Aviation - North Bay, ON 07/2021 Aviation, Hospitality, Travel And Customer Service Avcom Academy - Kottayam, Kerala, India

07/2018 Computer Application

Darsana Academy - Kottayam, Kerala, India

PROFESSIONAL SUMMARY

To seek and maintain a full-time summer position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. SKILLS

Marshalling Aircraft

Problem Resolution

File Management

Microsoft Office

Adaptability

Communication

WORK HISTORY

01/2020 to 03/2020 Customer Service Agent

Relay – Bangalore, India (COVID)

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.

Resolved over Number customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.

Adapted to new applications and maintained knowledge of current technologies. LICENSES / CERTIFICATES

Driver's License

WHMIS

Human Factor

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