Insurance Agent Support

PATRICIA JAVIS

Monroe, GA ***** H: 770-***-**** C: 404-***-**** *********@*****.***

Service-driven professional with 25-years background in Mortgage Banking comprehensive experience and an in-depth knowledge of conventional and government loan programs. Detail-oriented and diligent with talents in gathering borrower information and verifying loan documents. Proficient in mortgage-processing software, including Black Knight.

Word, Excel, Access, Outlook,Powerpoint

Lean Six Sigma Knowledge

Strong Analytical Skills

Leadership

Root Cause Analysis

Knowledge of Dodd-Frank,Regulation Z (TILA),

Regulation X (RESPA)

Project planning and development

Site Manager, 02/2018 - Current

Walton County Senior Citizens – Social Circle, GA Monitor, coach and supervise team of five employees Receive and serve fresh prepared lunch to senior citizens at community center and home delivered clients

Update daily and weekly reports to track and monitor meals distribution and food waste Implemented breakfast program for clients

Schedule LIHEAP appointments for clients on fixed income Back up driver to delivering meals to clients at home who unable to prepare their own meals Ensures operations are in compliance with all food safety and sanitation regulations, FDA,HHS, FSIS, and USDA

Maintains daily production record of food, meal counts, attendance, activities, daily deposits and other required documents

Attend job-related training classes and workshops;such as Passenger Service And Safety(PASS), Certified Professional Food Manager,CPR, and Defensive Driving Increase donations and client membership over 50%

Keep sites compliant with OSHA, federal, state and local regulations to prevent unnecessary hazards Schedule vendors and services companies for various types of operations to repair appliances. Operation Manager, 06/1999 - 03/2016

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Assurant Specialty Property – Atlanta, GA

Planned, organized, lead, control, and coordinated day-to-day activities of associates involved in providing services in area of hazard outsourcing

Provided coaching and direction to all associates within department that promote continued improvement in performance

Identified root cause, implement controls to prevent/minimize future occurrences Collaborated with management/leadership regarding process, staff, client needs, and service levels Continuously improved client experience to ensure effectiveness, efficiency, and reflection of current business trends using LEAN Six Sigma methodology

Tracked projects and team members performance closely to quickly intervene in mistakes or delays. Collaborated with team members to learned new skills and applied to daily tasks to improve efficiency and productivity.

Insured Account Executives (AE) are updated with any changes involving assigned client Monitored employee and team performance and maintain required service levels in order to meet client requirements.

Resolved personnel issues in appropriate manner and supporting HR policies Investigated and appropriately resolve all complaints associated with performance of individual(s), department and/or operational tasks

Ensured compliance with regulatory agency guidelines and standards and implement any necessary procedural changes.

Bachelor of Science: Business Administration Management & Marketing Florida International University - Miami Florida

Certified Professional Food Manager

Licensed Insurance Agent

EDUCATION

CERTIFICATIONS

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