Post Job Free

Resume

Sign in

Customer Service Project Manager

Location:
Long Beach, CA
Posted:
August 17, 2023

Contact this candidate

Resume:

Larry De Cair

Long Beach, California *****

LinkedIn • 562-***-**** • ady0li@r.postjobfree.com

Information Systems Engineer

Multifaceted technical career with 30-year track record of IT innovation and success

Competent, proficient and focused IT Professional with vast and varied experience working with numerous projects while ensuring efficient network management and IT implementation success seeks demanding position in IT Management. Possesses knowledge of multiple operating systems and platforms, as well as LAN/WAN and Cloud processes. Excellent communicator, trainer and leader. Highly motivated and IT Educated specialist also provides budgeting and project business skills.

Network Project Management / Upgrading/ Configuration Infrastructure / Physical to Virtual Server Migrations / Hyper-V and Vmware Installations.

Technical Proficiencies

Platforms:

Windows 7/8/8.1/10, Win Server 2000 to 2012R2, MS Exchange to 2013, Windows SBS 2003 to 2011, Microsoft Terminal, Server 2008 to 2012R2, Veeam Backup, UNIX/Linux OS

Tools:

VMware vCenter, Microsoft Hyper-V, Oracle VM Virtual, Box, Firewalls, SonicWALL/ Fortinet, VOIP Phone Systems, Mobile Device, Active Directory, Backup and Disaster, Recovery Solutions and LAN/WAN, Check Point

Hardware:

SonicWall and Fortinet Firewalls, Network level sniffing/packet analysis; TCPIP, IPX, ICMP & VMware / Hyper-V Administration; VMS, and HP Proliant and SANS, Wireless Networks, Cisco Switches and routers, FIDO2 Security Keys.

Professional Experience

GZ6G - Green Zebra Networks

Lead Projects Engineer (July 2021 - Present)

Built an MSP to provide technical support for and configuration management of Client systems that were the life line of their organization. Managed customer sites and provided direction for the creation of the MSP. Monthly onsite visits. Server 2008 to Server 2016 Migrations, Office 365 Management, Remote support using Connectwise Manage, Automate and Connect. Was the senior technical resource for managing clients and technical staff. Office 365, Windows Server 2019, Vmware 7.03e, Synology, Veeam, Datto, Black Point Cyber.

reboot Networks

Special Projects Engineer (Feb 2020 - Dec 2020)

Worked with an MSP to provide technical support for and configuration management of Client Hyper-v systems that were the life line of their organization. Managed sites that were from Woodland Hills to San diego. VPN and Windows System Management for all customers with Monthly onsite visits. Server 2008 to Server 2016 Migrations Office 365 Management, Symantec Endpoint and Veritas Products.

Caring info Tech

IT Project Manager (Oct 2016 – Dec 2019)

Technical Scope: Hyper-V, Vmware 5.5 to 6.5, Office 365, Windows Server 2003 through 2012 R2 Performed all IT Management duties for Various industries. Closely managed a multi-site Wans and LANS with Hyper-v, Using Windows 2008 R2 through Windows 2012 R2 platforms. Overcame numerous network instability issues by correcting configurations using Windows Server 2008 R2 and Server 2012 R2. Provided detailed documentation of improvements.

Key Achievements: Resolved networking issues regarding hosts, switches, routers, servers, and software applications in a timely manner, saving company’s outage time and ensuring workflow.

Installed Multiple VLAN’s using Cisco switches monitoring activity to ensure IT Department maintained optimum functionality, improving IT performance and minimizing downtime.

Installed Sonicwall’s at multiple sites for point to point VPN’s.

ACE Exhibits, Cerritos, California

IT Manager (May 2015 – October 2016)

Technical Scope: VMware, MS Exchange 2013, Windows Server 2008 R2 through 2012 R2

Performed all IT Management duties for this trade show industry manufacturing company. Closely managed a multi-host VMware cluster with 15 guests using Windows 2008 R2 through Windows 2012 R2 platforms. Energetically overcame numerous network instability issues by correcting configurations using VMware, Exchange 2013 and Server 2012 R2. Provided detailed documentation of improvements.

Key Achievements:

Resolved networking issues regarding hosts, switches, routers, servers, and software applications in a timely manner, saving company outage time and ensuring workflow.

Initiated staff training and monitoring activity to ensure IT Department maintained optimum functionality, improving IT performance and minimizing duplication of effort and related costs.

Implemented strategies to implement network updates for all hosts/servers to save revenues.

Benchmark Information Technologies, Long Beach, California

Sr. Field Engineer (Jan 2014 – May 2015)

Technical Scope: Windows Networks, Office 365, Exchange 2013, Hyper-V, VMware and Servers 2000 to 2012 R2, HP Servers and Windows Virtual Servers

Efficiently performed as a Field Service Technician for clients using Windows based networks. Prioritized according to assignment; extended on-site tech support and repair. Exercised outstanding customer service, courtesy and professionalism while diagnosing network issues, analyzing hardware and software for fault isolation and performed error correction and upgrades. Submitted account updates to seniors; worked well with IT staff, end-users, and vendors.

Key Achievements:

Managed designated customer accounts effectively; worked onsite with customers on qualification, configuration, and repair. Documented symptoms, actions and solutions.

Completed essential LAN/WAN repairs to minimize operational downtime.

The Computer Factory, La Canada, California

Network Engineer (Jan 2014 – Jun 2014)

Technical Scope: Windows Networks, Office 365, Exchange 2013, Dell Servers with Hyper-V, VMware and Servers 2000 to 2012 R2, HP Servers and Windows Virtual Servers

Delivered excellent field service support to end-users and other clients in responding quickly to all requests. Multitasked to confer, examine, test, repair, and resolve hardware, software and related network issues. Provided detailed account of all activities; Rendered exceptional customer service.

UEI College, Gardena, CA / Computer Systems Instructor (9-12 /2013)

OPS, Van Nuys, CA / IT Director-Manager (2009 - 2013)

S & R Entertainment, Edwardsburg, MI / Owner-Operator (2005 - 2009)

Chemical and Cosmetic Manufacturing – Cardinal Labs, Azusa, California

IT Director (2003 - 2005)

Technical Scope: Novell / Windows Networks, MRP, ERP and Citrix MetaFrame

Achieved a savings of $1,000 per month for company by providing competent IT services by efficiently managing and implementing Platinum/Batch Master for Windows an Integrated MRP, AP, AR package designed for the chemical manufacturing process. Redesigned Network - Integrating voice and data. Implemented Citrix MetaFrame, eased Application Management and decreased IT staff.

Performance Team/Gale Triangle, Norwalk, CA / IT Director (2002 – 2003)

Green Hasson & Janks LLP, Westwood, CA / IT Director (1997 – 2002)

Troop, Meisinger Stueber & Pasich LLP, Torrance, CA / IT Support Engineer (1994 – 1997)

Medical – Camden Medical Management, City, State / Network Support Engineer (1991 – 1994)

United States Navy USS Peleliu, Long Beach, CA / CSD3 Supervisor (1985 – 1991)

Education and Training

Technical Certifications

Microsoft Certified Systems Engineer (MCSE) 2003

Cisco Certified Net. Associate (CCNA) 1999 / 2017

Professional Development

Data Systems Class "C" (UYK-65, SNAP) 22-wk Training 1987 ~ Data Systems Class "A" School

22-wk Training 1986 ~ Basic Electricity/Electronics School – 12-wk Training 1986

Published in CIO Magazine in November 2003



Contact this candidate