Remote Customer service rep

**/**** - **/**** ******** Service Representative (CSR), Customer Service Representatives

Verizon Wireless, Baskenridge, NJ

Remote customer service In this work from home position, answered incoming customer service calls. These calls included troubleshooting, technical support, sales, billing questions and escalations. Assisted my peers in providing real-time peer support when support was needed. Provided quality support while upholding integrity and focusing on the customer.

07/2015 - 10/2020 Customer Service Sales, Customer Service Representatives Verison Wireless, Baskenridge, NJ

Lead Customer specialist at VERIZON corporate store In this position was responsible for reaching quota requirements, providing customer service and upselling product. My position was sales focused but included all basic customer service skills. Promoted to customer service representative work from home potion after covid.

01/2008 - 12/2013 Front Office Receptionist, Office Clerks, General Couch & Russell Financial Group, Burleson, TX

Responsible for greeting customer and providing customer service over the phone and in person. Prepared tax paperwork for customers, organized receipts along with legal document necessary to file.

03/2005 - 10/2007 Answering Service Telephone Operator, Switchboard Operators, Including Answering Service

Stenocall, Lubbock, TX

Answering Service Lead Representative for Stenocall Medical responsible for answering all incoming emergency and non emergency calls into the call center. Determined the status of the caller and took messaged for the physician or or contacted after on call physcian for patient. Answered all push button and wearable button medical alerts and prioritized as needed.

02/2023 Pre-Nursing

Associate's Degree

Hill College, Hillsboro, Tx

HEATHER PRUIETT

309 NE TAYLOR ST, BURLESON, TX 76028-3526

Phone: 806-***-****

Email: **************@*****.***

Objective

Empathetic Customer Service Representative with 15 years' experience in customer service and 9 years in Call Center type experience. Seeking to join a corporation as a experienced Customer service rep in a remote or work from home capacity with room to grow. Ability Summary

Wireless knowledge, sales experience, and medical answering service knowledge. Communication call center experience. Medical terminology. Self-motivated. Data entry. Accuate. Timley. Compassionate and paatient. Troubleshooting. Trained in de-escalation. Excellent communicator verbally and written. Operate all office equipment. Proficient in Microsoft Word, Outlook and Excel. Employment History

Education History

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