Ryan Pena
*********@*****.***
Professional summary
Results-oriented individual committed to providing top-notch service for customers' needs. effectively handles issues and settles disputes to increase customer satisfaction. solid background in communication and customer relations.
Skills
● Customer Needs Assessments
● Special Requests
● Emergency Response
● Creative Solutions
● Reporting Efficiency and Accuracy
Experience
October 2021- Present
Bj's wholesale club, - Omni Experience Ambassador
● Collaborated with team members to handle guest requirements from check-in through check-out.
● Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport
Education
High school diploma
Crosby high school, Waterbury CT