Project Manager Customer Service
Resume:
MELISSA F. JAMROZ 281-***-**** (Mobile)
Cleveland, TX 77327 ************@*****.***
OBJECTIVE
Utilization of 26 years medical business office experience, helping insure superior quality customer service, and patient care in-office and remotely. Seeking the position that will provide the opportunity to challenge my intellect and skills from my home office. Excellent communication skills; interact well with other team members, professionals, customers, patients and family members. Self-motivated; detail oriented with exceptional organizational skills and dedicated to maintaining high standards of professionalism. Totally adherent to HIPAA guidelines.
PROFESSIONAL EXPERIENCE
PAYMENT PROCESSOR ROSE INTERNATIONAL/REGIONS BANK
02/14/2022-05/31/2022 KINGWOOD, TX
Process various types of lease payments into Lease Wave and Chase Bank Lock Box utilizing MOA system to research client accounts. Fully trained on multiple aspects of the job to efficiently perform required tasks.
TREASURER-PART TIME (Elected Position) SIX LAKES PROPERTY OWNERS ASSOC
08/15/2018-PRESENT ROMAYOR, TX
Accounts receivable and payable, bank statement reconciliation, and quarterly & annually reporting / deposits. Carry out submission of all outstanding POA invoices to property owners annually and quarterly using QuickBooks. Played a significant contribution in increasing collections by 75%.
OFFICE MANAGER-PART TIME AFFORD-A-DENTURE
12/12/2013-07/23/2021 CLEVELAND, TX
Appointment scheduling, inventory control, purchase orders, A/R, A/P, Bank reconciliation, payment posting, marketing,
MEDICAL BILLER-COLLECTOR WOODROME MEDICAL PA
09/02/15-02/23/16 LIVINGSTON, TX
Aging report worked daily with appeals, MCR LCD review for appropriate coding to obtain claim payment.
PSR responsibilities, collections procedures, payment research and posting. Referral verifications via phone and online.
Provider contracting verification with insurances. Scanning of all documentation into patient accounts via eClinicals.
MEDICAL BILLER TIMOTHY S SHAW, MD
05/12/15-09/01/15 LIVINGSTON, TX
Accurate daily charge entry for orthopedic clinical visits and surgical procedures.
Efficient posting of insurance and patient payments to patient accounts, collections, appeals of denied/rejected charges.
SITE REVENUE COORDINATOR GENTIVA HOSPICE
05/12/14 - 01/23/15 LIVINGSTON, TX
Accurate recording of Daily Manual Census. Commercial insurance benefit verification for Hospice services.
Daily tracking of required documentation for valid charge submission on McKesson System.
Weekly and monthly charge generation and submission to Financial Services Unit for claim submission.
REMOTE MEDICAL BILLER/CODER QUALITY CARE PLUS, LLC
11/02/2011 – 12/31/2013 LIBERTY, TX
Remote EHR review, ICD-9 CM/CPT coding, electronic and paper claims submission from my home office.
Assist with new Web-based system template formation for urgent care clinic with nurse practitioner owner.
Assist with training of all employees on new system on a continuous basis. Referral verification online.
Revenue cycle solutions of old system collections & claim finalization with report preparation for management.
TRAVELING PROJECT MANAGER/HOSPITAL DELL/THE PEROT SYSTEMS, INC
05/21/2007 thru 03/17/2009 PLANO, TX
Inpatient and ProFees Medicare claims and A/R collection on FSS/Noridian, utilizing multiple electronic claims systems.
Commercial, VA, Montana Medicaid, BCBS, and Indian Health insurance claims collections as well.
EDUCATION
College of The Mainland, Texas City, TX 1989 15 credits-Towards AA Accounting
University of Texas/Medical Branch, Galveston, TX 1994 Certificate-Basic ICD-9-CM Coding
University of Texas/Medical Branch, Galveston, TX 1992 Certificate-Medical Terminology
Ashford University Online - Clinton, Iowa 2009 18 credits towards BS in Healthcare Administration
Texas HHS Commission-Austin, TX 2010 Certificate – HCS/TxHmL and ICF/MR Cost Reporting
AAPC 2016 CPB (Certified Professional Biller) Certification
Updated 08/11/2023-mfj
Contact this candidate